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MEETING PLANNER SURVEYS Jay Gordon. Preview Our Meeting Planner Surveys Data gathered Useful information.

Published byGerald Cody Barker Modified over 8 years ago

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Presentation on theme: "MEETING PLANNER SURVEYS Jay Gordon. Preview Our Meeting Planner Surveys Data gathered Useful information."— Presentation transcript:

1 MEETING PLANNER SURVEYS Jay Gordon

2 Preview Our Meeting Planner Surveys Data gathered Useful information

3 Key Performance Indicators (KPI) Overall Loyalty Overall Satisfaction Return to Property Recommend Property Overall Value of Service

4 Understanding Feedback Post Event Action Invite Meeting Planners to give feedback Inform them when they will receive it Ask open ended questions Clarify questions

5 Take Action Focus on trends Identify opportunities Create action plans with Department Heads Improve our best practices

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