1. Lecture 3 TQM 311 lecturer: Noura Al-Afeef Medical Record Department 1

2. Management functions? Management roles? Management skills? 2

3. Management is PLANNING ORGANIZING DIRECTING CONTROLLING COORDINATING For other efforts in order to perform specific tasks 3

4. Management Functions 1-Planning 2-Organizing 3-Directing 4-Controlling 5-Teamwork 4

5. Planning Organizing Directing Controlling Teamwork 1-PLANNING If u have no plan u plan for fail Select the tasks and determine How to implement it ? 1 Husband 4 wives How? Why? Who? When? Where ? 5

6. Why planning? Ensure having the required resources Ensure the continuity Perform the expected outcomes 6

7. Planning Types 1-Strategic Planning Example:(Mission, Vision, Values) High management level (leadership level) It is focused on the organizational goal and objectives 7

8. 2-Process Planning It is occur in lower management level It is focusing on the way that perform the tasks. Management level determine the Planning level 8

9. PLANNING Planning typePlanning levelWho conduct it Strategic planning Developing the main plans according to the main goal in the organization Developing the mechanism for providing the health care services High management level Process planning (middle level) Transferring the main plans to executive plans Breakdown the main process cycle Facilitate the procedures, shorten the steps, reduce waste, re-work, reduce turn around time Middle management level Process planning (low level) Developing the activities to perform the tasks Low /executive management level 9

10. 2-ORGANIZING Distribute duties and responsibilities among groups and individuals Provide mechanism for putting the plans in executive positions Organizational chart is the mirror of organizing function it showed the followings: Communication Relationship Management levels (duties and responsibilities) 10

11. 3-DIRECTING Directing the organization activities in the appropriate direction It is essential function including leadership, communication,enthusiasm Directing includes: 1-providing instructions 2-Signitures 3-developing effective teamwork 4-job orders 11

12. 4-CONTROLLING follow up on the activities and ensure that reaching goals It is management function to ensure that the employee doing their jobs in the right way and conduct appropriate procedures to correct any defect It is authorities and delegation from the higher level to ensure that the organization meet their goals 12

13. Controlling is conducted through: 1-collecting information that measure the current performance in the organization 2-Compare the current performance with the accredited performance standard 3-Making alteration to align with the accredited standard 13

14. 5-TEAMWORK Participation in the tasks establishing consensus and reducing resistance to change Selecting the employees,training and improve their skills and evaluating staff performance The advantage of teamwork: 1-obtaining better outcomes 2-accepting changes which result from the team ideas and inputs 14

15. Management roles 1-Relationship with others It is is the fundamental role to deal with people inside and outside the organization Encouraging the employee to work and compromise between staff interest,needs and organization goals 15

16. 2-Information role Using information consider as the key to the effective management The manger might not have all the details about the activities in his department but he must be aware about the issues in his department better than the manager in higher level 16

17. 3-Decision Making effective decision is the decision that meet the goal or the expected outcomes. decision is selecting the best alternative among the available alternatives Healthcare organizations managers need consultants in solving problems and providing solutions. 17

18. Management Skills 1.Artistry skill (knowledge and experience) 2.Human skill (dealing with people) 3. Intellectual skill ( overall view about the organization) 18