1. ASB Baseline Findings Working with residents and communities to tackle ASB Chris Grose ASB Advisor Chartered Institute of Housing

2. The purpose of the baseline survey  Building a comprehensive picture of how landlords work with tenants to improve and shape services  Informing and tailoring the ASB advisor’s approach in working with landlords and tenants  Supporting and influencing national policy and practice agendas  Identifying innovative and effective practice examples

3. Methodology and who participated  Online survey (May 2011)  Members of CIH, HouseMark, SLCNG, RESPECT signatories and ASB Advisor contacts were invited to participate  114 respondents  A wide variety of landlords took part  Practice examples provided by CIH ASB Action Team and HouseMark

4. The findings Tenant and resident involvement Customer profiling Shaping services with tenants and residents Tenant and resident activism Planning for the future Good practice and information sharing

5. Tenant and resident involvement Methods of engagement

6. Tenant and resident involvement Involved tenants

8. Tenant and resident activism Current initiatives

9. Planning for the future The introduction of Police Crime Commissioners  91% of respondents were aware of the introduction of the Police Crime Commissioner’s in 2012  However, 64% of those who completed the survey did not have a clear understanding of what the role of the PCC will be  Only 7% of respondents stated that they have started to work at a strategic level with key partners to plan and organise how they will work with their PCC

10. Challenges ahead  Preparing for the new tools and powers  Managing expectations  Maintaining good quality services whilst making efficiency savings  Improving tenant scrutiny and further involvement in shaping services

11. Using the Baseline to move forward  Continue to work with landlords in developing ASB services with tenants and residents  Maintain strong communications with government departments such as the Home Office and the DCLG  Continue to work at the national level alongside SLCNG, HouseMark and tenant organisations  Identify and promote good and innovative approaches in tackling ASB

12. Contact information ASB Action Team homepage and referral form: www.cih.org/asbactionteam CIH ASB Practice Hub www.practicehub.cih.co.uk Enquiries to : asb@cih.orgasb@cih.org Come and join in with the ASB Action Team at the CIH Stand, Hall B at 14.00