1. 1

2. 2 COMPARING TABLE (FROM MARCH TO MAY)

3. 3 PENDING RATIO

4. 4 TIA CHECKING RESULT

5. 5 Mar-09Apr-09May-09 Comprehensi ve efficiency % Receivable PolicyCollected Policy Comprehensive efficiency % CasePremiumCasePremium HCM1-01 52.9786.1121,059,0002 100 HCM1-02 40.9453.6788,789,00045,294,00055.12 HCM1-03 26.7616.941714,953,00062,081,00024.61 HCM1-04 7.989.649,844,000000 HCM1-05 80.7943.18913,596,00034,977,00034.97 Sub Total 40.39 33.76 4048,241,0001513,411,000 32.65 HAN1-01 60.1178.85810,716,00057,041,00064.1 HAN1-02 6020.742645,509,0001122,399,00045.76 HAN1-03 36.0844.093737,208,0001917,544,00049.25 HAN1-04 69.4770.944133,026,0002217,678,00053.59 HAN1-06 067.89106,275,00053,269,00051.05 Sub Total 48.42 56.74 122132,734,0006267,931,000 51 COLLECTOR 53.96 53.09 346356,673,000159137,819,000 42.3 TOTAL 50.0751.65508537,648,000236219,161,00043.61

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8. 8

9. 9 -UNDERWRITING SEMINAR -TESTING SYTEM: PRODUCTS (CO5, CO6, RO2, RO3), POS TECHNIQUE (LOAN, SURRENDER, CASH VALUE) -ON-LINE PRINTING RENEWAL RECEIPTS -INTERNAL AUDIT PREPARATION -SETTING UP NEW PAYMENT CHANNEL VIA SACOMBANK -BUILD UP LAPSED NOTICE PROCESS -FINISH FORGED SIGNATURE PROCESS - TRAINING NEW STAFFS

10. 10 CUSTOMER SERVICE & UNDERWRITING - REVISE PC MANUAL - MAKE SURVEY ABOUT CONTRACT HOSPITALS AT CAN THO & SALE AREAS -MAKE TRAINING PLAN FOR CANTHO SERVICE CENTER CLAIM -DEVELOP PLAN TO SIGN CONTRACT WITH HOSPITAL -CLOSE 2 CLAIM CASES (C03 & C04) - TRAINING NEW COMER

11. 11 POLICY SERVICE -REVISED THE CONTENT OF ENDORSEMENT -REGULATION CONCERNING TO CASH VALUE -DELIVER LAPSED NOTICE TO CLIENTS -TEST SYSTEM ABOUT RE-INSTATEMENT AND CASH VALUE ITEMS PREMIUM - IMPLEMENTING NEW PAYMENT CHANNEL VIA SACOMBANK

12. 12 HOTLINE-CALL CENTER - GETTING APPROVAL & NOTICE FOR USAGE PROCEDURE OF OPINION SURVEY - REVISED PC COMPLAINT MANUAL - PROCEDURE OF HANDLING CUSTOMER’S COMPLAINT (TAT)

13. 13