1. Chapter 1Management Communication 2e Bell / Smith Slide 1 of 10 Decision points in adjusting your language to the audience: Tone Word choice Length

2. Chapter 1Management Communication 2e Bell / Smith Slide 2 of 10 Listening... means more than hearing involves the whole message requires overcoming barriers to communication

3. Chapter 1Management Communication 2e Bell / Smith Slide 3 of 10 Natural language processing Virtual reality Emerging capacities of new communication technologies:

4. Chapter 1Management Communication 2e Bell / Smith Slide 4 of 10 More words More information More ready-made messages and documents Challenges of the Communication Revolution:

5. Chapter 1Management Communication 2e Bell / Smith Slide 5 of 10 Grab attention early Write concisely Consider format Find the right tone Write efficiently Write naturally Thriving in a Communication Revolution:

6. Chapter 1Management Communication 2e Bell / Smith Slide 6 of 10 Structured patterns of communication: Recorded or documented Less subject to change than unstructured communication More widely known and more easily accessed Communication Patterns in Organizations

7. Chapter 1Management Communication 2e Bell / Smith Slide 7 of 10 Unstructured patterns of communication: Communication Patterns in Organizations Communication based upon personal emotions More flexible and open-ended than structured communication More personalized

8. Chapter 1Management Communication 2e Bell / Smith Slide 8 of 10 Barbell Communication Patterns SeriesPyramid Triangle

9. Chapter 1Management Communication 2e Bell / Smith Slide 9 of 10 Hub and Spokes Legs Crossfire Circle Communication Patterns (continued)

10. Chapter 1Management Communication 2e Bell / Smith Slide 10 of 10 Physical Barriers Cultural Barriers Experiential Barriers Perceptual Barriers Motivational Barriers Ten Barriers to Communication: Emotional Barriers Organizational Barriers Linguistic Barriers Nonverbal Barriers Competition Barriers