1. Darcie Kiper, CPCU, CLU Underwriting Administrator State Farm Insurance Companies 309-763-1360

2. Good Morning! Brief Bio Role of an Underwriter Career Opportunities

3. Underwriting at State Farm Auto Fire - Commercial, Personal Lines Life/Health

4. Auto Underwriting Division Structure

5. Team Leader’s Responsibilities Accept/Decline New Business Monitor Existing Business Lead a team of Underwriting Service Asst. Work with a group of agents

6. Typical Day of a Team Leader Phone calls from agents, claim reps, and policyholders Review claims and review existing business Underwrite new business applications Monitor activities of EWT (empowered work team)

7. Other TL Activities Present at Agency Meetings Make field visits to agency group Attend meetings Train on new initiatives

8. Factors impacting Premiums Driver Experience Use of Vehicle Age, Gender, Marital Status of Driver Type of Vehicle Territory Garaged Coverages Selected

9. Underwriting Process Verify Driving Record of all household drivers with available resources Verify correct territory rating Verify vehicle rating - IRG Review use of vehicle Classify policy Code to statistically track experience

10. Underwriting Process Review for acceptability. Cancel if necessary within look-see period Apply discounts and surcharges Add endorsements if necessary Prepare for Issuance

11. Resources Available MVR - Motor Vehicle Record CLUE - Loss History Report UDR - Undisclosed Driver Report

12. Managing Unprofitable Households Review experience with other SF Lines Send Warning Letter Increase Deductibles or Nonrenew specific coverages Exclude driver(s) Nonrenew/Cancel Mutual Business and offer coverage in Standard Company

13. Factors Impacting Underwriting Decisions Frequency of HH Claims Frequency of Claims per Driver Severity of Claims MVR Time with State Farm Other Lines w/SF

14. Case Studies….. I need three volunteers!

15. Industry Trends 24 Hour Customer Service Changes in Distribution Channels - Agents, Direct Writers, Internet Experience Improving due to safer, better made vehicles Technology improving underwriting efficiencies

16. New Underwriting Concepts Credit Rating Progressive - ‘Black Box’ Point of Sale Underwriting

17. Characteristics of a solid TL Academically Sound Strong Communication Skills Interpersonal Skills Leadership Characteristics Customer Service Oriented Goal Oriented/Driven Community Service

18. Career Opportunities Auto Underwriting - Management Systems - Business Analyst General Underwriting Public Affairs Human Resources Management Planning and Information Services

19. Recommendations… Do your homework…StateFarm.Com Job Shadow State Farm Summer Intern Program

20. Best Wishes!!! If you ever have any questions regarding SF employment…. Call 309-763-1800 Questions regarding the mentoring program 309-763-1360 Go ILLINI!!