1. How to Quality Assure Websites for Health Information Carolyn Eager Health Information Officer NHS 24

2. Why do I need Quality Assured Websites? Health Information Advisors (HIAs) answer calls from the general public on a wide range of topics The information HIAs give has to be reliable and uphold the reputation of the NHS They can’t rely on Google to find good information quickly Need a structured approach

3. How do I choose the sites? From HIAs or other staff –suggest a site –suggest a topic NHS Direct send us a list of their websites Trawl the Internet

4. How do I approve sites? Organisation Website Information

5. Organisation Advertising Audience National information Target audience Contact information Quality assurance

6. Website Production Maintenance Domain

7. Information Scope and aims Presentation of information Writers References Feedback

8. Information Topic/Disease/Condition Treatment/management Outcomes/benefits/risks Uncertainties Decision-making

9. Information Jargon Access Diversity Further information

10. What guidelines do I use? NHS Direct form In house guidelines Guidelines on External Websites

11. How do I present the websites? Store details in Access Create lists of websites –Alphabetical –Subject –Rejected Search By Subject tool

12. Store details in Access

13. Create lists of websites

14. Search By Subject tool

15. How can I help you? Can send guidelines, including how to write descriptions of the websites Can send Access database Can send lists of websites Can send Search By Subject in html Carolyn.Eager@nhs24.scot.nhs.uk