1. May 19, 2003 Harri Koponen Deputy CEO, Responsible for Corporate Marketing, Products and Services

2. 2 Marketing, Products and Services Introduction to a customer driven New Telco Technology driven, vertical “silo” operations Traditional Telco today Customer oriented operations New Telco! Time A paradigm shift has started in our industry TeliaSonera is the first New Telco

3. 3 Marketing, Products and Services Common products, services and offerings… NO SE FI DK NO SE FI DK Common offerings Common product portfolio …will generate synergies Roadmaps Local offerings Local product portfolios

4. 4 Marketing, Products and Services Customers drive TeliaSonera Profit Centres Offerings Production Customers Products Marketing, Products and Services Networks and Technology Cross-country: Customer satisfaction Strategies Statements of direction Roadmaps Synergies People networking Constant sparring via cross-functional teamwork

5. 5 Marketing, Products and Services 2G3G4G2.5GFixed/BB Customers want services, not network technologies TeliaSonera uses new approach in building the services using all network assets in a clever way Customers get best and easy to use services in a flexible way TeliaSonera can control both CAPEX and OPEX in a better way Content and services Service management Back-end Terminal Managing the co-existence of different networks – 11.5G TM emerges

6. 6 Marketing, Products and Services MMS – Multimedia Messaging Service Overlapping pre-merger operations with varying market success One source with best market track record chosen to provide MMS- services for the whole group MMS one technology for service offerings Wide range of partners Sonera NetCom Telia

7. 7 Marketing, Products and Services Telecommunications-intensive IT services IT Infrastructure Managed Services Communication Services Network Infrastructure Business Processes Business Applications Customer needs TeliaSonera Offer WAN Router LAN Servers (Unix,NT) Terminals Horizontal applications TeliaSonera + partners End-to-End management Partners

8. 8 Marketing, Products and Services Product management in TeliaSonera 19 Service Competence Centres governs Product management Service Competence Centres will ensure that TeliaSonera: –Make best use of resources –Build on best practices –Fully realize economies of scale and synergies The Service Competence Centres: –Have 600 product managers –Have a governance relationship with MPS –Typically have staff in many Profit Centres

9. 9 Marketing, Products and Services Steps to go… 0: Separate services 1: Bundled services 3: Integrated services 2: Migration of services

10. 10 Marketing, Products and Services This document contains statements concerning, among other things, TeliaSonera's financial condition and results of operations that are forward-looking in nature. Such statements are not historical facts but, rather, represent TeliaSonera's future expectations. TeliaSonera believes that the expectations reflected in these forward- looking statements are based on reasonable assumptions; however, forward-looking statements involve inherent risks and uncertainties, and a number of important factors could cause actual results or outcomes to differ materially from those expressed in any forward-looking statement, including TeliaSonera's market position, growth in the telecommunications industry in Europe, the effects of competition and other economic, business, competitive and/or regulatory factors affecting the business of TeliaSonera and the telecommunications industry in general. Forward- looking statements speak only as of the date they were made, and, other than as required by applicable law, TeliaSonera undertakes no obligation to update any of them in light of new information or future events. Forward-looking statements

11. May 19, 2003 The Nordic and Baltic telecommunications leader