1. © 2012 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. Effective Groups and Teams Chapter Nine

2. 9-2 After reading the material in this chapter, you should be able to: LO9.1 Describe the five stages of Tuckman’s theory of group development. LO9.2 Contrast roles and norms, and specify four reasons norms are enforced in organizations. LO9.3 Describe four attributes of a team player LO9.4 Explain three ways to build trust and three ways to repair trust. LO9.5 Describe self-managed teams and virtual teams. LO9.6 Describe groupthink, and identify at least four of its symptoms.

3. 9-3 Fundamentals of Group Behavior Group  two or more freely interacting people who share collective norms and goals and have a common identity

4. 9-4 Formal Groups Fulfill Organizational and Individual Functions

5. 9-5 Tuckman’s Five-Stage Theory of Group Development

6. 9-6 Group Member Roles Roles  expected behaviors for a given position Task roles  Enable the group to define, clarify, and pursue a common purpose Maintenance roles  Foster supportive and constructive interpersonal relationships  Keep the group together

7. 9-7 Task and Maintenance Roles

8. 9-8 How Norms are Developed 1.Explicit statements by supervisors or co- workers 2.Critical events in the group’s history 3.Primacy 4.Carryover behaviors from past situations

9. 9-9 Teams Team  a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable  Task groups that have matured to the performing stage

10. 9-10 Team Building Team building  catchall term for a host of techniques aimed at improving the internal functioning of work groups Team-building workshops strive for greater cooperation, better communication, and less dysfunctional conflict.

11. 9-11 Three Forms of Trust Contractual trust  trust of character Communication trust  trust of disclosure Competence trust  trust of capability

12. 9-12 Self-Managed Teams Self-managed teams  groups of workers who are given administrative oversight for their task domains. Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing

13. 9-13 Virtual Teams Virtual team  physically dispersed task group that conducts its business through information communication technology (ICT).

14. 9-14 Threats to Effectiveness Groupthink  “a mode of thinking that people engage in when they are deeply involved in a cohesive in- group, when members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action

15. 9-15 Social Loafing  tendency for individual effort to decline as group size increases