1. 1 Tolerance, Communication & Integrity

2. 2 Do unto others… Tolerance is acting in a way that reflects the understanding that the values, beliefs, hopes and dreams of others are as important to them as yours are to you. Jane Elliot, 1968, divided her class into blue eyed and brown eyed kids.

3. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP3 Seminar Goals Part 1 Exploring reasons for tolerant behavior and communication at work Understanding acceptable roles and behavior at work Self-assessments and Self-disclosure Improving Tolerance at Work Part 2 Improve Communication Develop specific action steps toward your goals Embrace integrity Questions/Comments

4. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP4 What are tolerant people? People who are willing to hear and exchange values and ideas in a non-judgmental, acceptable way. People who are continuously aware of how their own actions, comments, memos and emails, etc. may impact others. People who are willing to exist with differences and who are not threatened by the possible changes to their personal worldview.

5. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP5 Who are you? 1.Where did you grow up and what is your cultural heritage? 2.Think about a time you felt different because of your values or beliefs? 3.Share a time you were challenged to expand your belief in yourself and others? 4.Discussion

6. 6 How do others see you? How do you see others? What do you disclose about yourself to others? How do you react when others disclose personal things to you? Share an important event that made a difference in your life? Discussion

7. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP7 What do you stand for? If you had only months to live how tolerant would you be toward others? How focused would you be about your goals? How carefully would you communicate? How would you play “the hand life dealt you?”

8. 8 Agree Disagree Observations and Opinions: 1. I observe communication among all my coworkers to be professional and appropriate at all times. ______________ 2. I believe that all my fellow coworkers support my efforts to do an excellent job. ______________ 3. I do not feel all my coworkers treat me with respect. ______________ 4. I do not feel all my coworkers are open to my communication about ideas for the company.______________ 5. I understand and agree that the success of our company and the security of my job are directly related to the quality of our services, which is the result of communication and tolerance. ______________ 6. What behavior do you observe that disappoints your or “ticks you off!”? ______________ 7. What would you like to see changed to improve the tolerance of our group? 8. Would the same issues affecting you today in the workplace be the same if you only had a few month to live? Tolerance - Assessment Instructions:Please mark each of the following topics as: Private: if it is comfortable to discuss only in private moments with friends or family. Public: if it is comfortable to discuss openly with casual acquaintances, or strangers.

9. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP9 Tolerance in Communication Do you listen to people with differing backgrounds, views or opinions? Do you discount solutions? Do you discount solvability? Do you discount the problem? Do you discount the person?

10. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP10 Tolerance, Communication & Supportive Efforts Do you experience a level of sensitivity, tolerance & respect that lead to positive communication and support of your efforts to do an excellent job? When do you experience this and when do you not? With whom do you have this experience and with whom do you not? What will you do to improve professional relationships?

11. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP11 Tolerance & Communication = Success & Job Security What is your understanding about how tolerance and communication support a successful organization? What steps will you need to take to initiate building better professional relationships to support this understanding?

12. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP12 Tolerance of others’ roles & goals Do you prejudge others based on their role or position in the organization? Do you work with some coworkers because you like them more? Do you avoid working with some coworkers because you like them less? Do you use tolerance as an excuse to avoid conflict, i.e. someone is wasting your time and you need to say, “Please, I’m busy now.”

13. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP13 What “ticks you off?” What is a “deal breaker” for you? Profanity Blasphemy Lying People who don’t listen People who interrupt Discussion

14. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP14 Suggestions for improvement What suggestions would you make to improve the tolerance and/or communication?

15. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP15 Coaching Who will encourage you? Who will help you stay on track? Who will offer directions? Who will clarify expectations? Who will help you set higher goals? Who will be your coach?

16. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP16 What happens when: a person begins to question their beliefs? a person becomes open-minded?”

17. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP17 QUESTIONS Comments and Ideas?

18. Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP18 EAP Works Performance Coaching Employee Assistance Programs Counseling Seminars CISD, Critical Incident Stress Debriefing Organizational Development Consultation, Strategic Planning & Implementation Ken Scroggs, LPC, LPC, LMFT, CEAP 770-449-1111