2. Training Tips and Techniques for All Budgets Presented by Orange County Training Team Nancy Burgos-Johnson, Aaron Dang, Vicky Hall, Mary Krieger & Sharen Owens

3. Ice Breakers presented by Sharen Owens

4. What type of ice are you trying to break?

5. Introductions

6. Introduce Topics

7. Share Experiences

8. Movement

9. Fun & Relaxation

10. READING BETWEEN THE LINES R E A D I N G

11. SANDBOX SAND

12. MAN OVERBOARD MAN BOARD

13. I UNDERSTAND UNDERSTAND I

14. CROSS ROADS R R O A D A D

15. SIX FEET UNDERGROUND GROUND

16. DOWNTOWN TOWNTOWN

17. TRICYCLE CYCLE

18. NEON LIGHT KNEE LIGHT

19. PARADISE

20. RED

22. ORANGE

23. BLUE

24. RED

25. BLUE

26. GREEN

27. BLUE

28. GREEN

29. RED

30. ORANGE

31. BLUE

33. Now What? presented by Vicky Hall

34. Now What?

36. Do you remember?

37. Now What?

38. Training Resources Training resources available: ■California Child Support Central Website course materials ✷ Using CSE More Effectively (five core screens) ✷ Case Assessment Tool ✷ CSE Navigation Tips ■Mini-Workshops ■“Higher Ground” call recording technology

39. Course Materials

40. Additional Tips Additional Training Tips: ■Use of mini-workshops Hands-on experience Real work Lab workshops for specific actions

41. Mini-Workshops

42. Additional Tips ■“Higher Ground” Call Recording Technology ✷ Participants listen to actual calls learning: Requirements to identify customers Common questions/concerns of customers Navigation in CSE to obtain information customer needs Navigation to access case information to determine best way to handle call Actual results of customers calls Comfort with casework in a safe environment

43. Higher Ground

44. Now What?

45. Take Aways presented by Mary Krieger

46. Take Aways Benefits ■Training fun, fresh and feeling new ■Engages participants ■Valuable resource ■Easy ■Inexpensive ■Participants feel special

47. Take Aways Supplies Needed

48. Online Training Using Power Point presented by Nancy Burgos-Johnson

49. On-line Training using Power Point

50. Needed Tools

51. Turning Point presented by Aaron Dang

52. Turning Point

57. For gossiping in Colombia, an individual can be fined up to: 1.$1000 2.$27,000 3.$70,000 4.$90,000

58. Which state has never had an earthquake? 1.North Dakota 2.Kentucky 3.Iowa 4.Missouri 5.Georgia

59. 40% of McDonald’s profits come from the sales of: 1.Big Macs 2.Quarter Pounder 3.Happy Meals 4.McNuggets

60. For gossiping in Colombia, an individual can be fined up to: 1.$1000 2.$27,000 3.$70,000 4.$90,000

61. Which state has never had an earthquake? 1.North Dakota 2.Kentucky 3.Iowa 4.Missouri 5.Georgia

62. 40% of McDonald’s profits come from the sales of: 1.Big Macs 2.Quarter Pounder 3.Happy Meals 4.McNuggets

63. Turning Point