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2. COACH LEARNING EXPERIENCE # 4 Fundamental Must Haves Objective #1:Coach Must Haves Participants will provide examples of fundamental Must Haves related to the actions, sounds and beliefs of a Green Hat professional 2

3. Coach Learning Experience # 4 Fundamental Must Have Tools of a Quality of Life Coach A Quality of Life Coach is intentional about wearing a Green Hat. The purpose of the Green Hat is to create clarity and focus for each professional to be supportive, positive, optimistic and focused on supporting people we serve to have a good life. When wearing the conceptual Green Hat a professional will: Focus on Respect First Openly display appreciation for others Ask thoughtful questions Look for solutions Focus on win-win outcomes Use a Beginners' Mind approach Green Hat 3

4. Five Fundamental Must Haves (A) Time (B) Space (C) Positive Tone & Words (D) Living in their Shoes (E) Providing Respect 4

5. Green Hat Professional SEEN AS Practices Supportive Helpful Positive As a professional who focuses on helping people they serve to have a good day A professional who focuses on strengths & abilities A professional who focuses on positive outcomes & success Respect Compassion Using positive words of encouragement Intentional commitment to the five Must Haves 5

6. Green Hat Fundamental Must Haves for providing “TIME” 1-Actions that a Green Hat professional will demonstrate for providing “Time” : 2-Practices that a Green Hat professional will follow for providing “Time” 3-Rules that a Green Hat professional will follow for providing “Time”: 6

7. Green Hat Fundamental Must Haves for providing “SPACE” 1-Actions that a Green Hat professional will demonstrate for providing “Space” : 2-Practices that a Green Hat professional will follow for providing “Space” 3-Rules that a Green Hat professional will follow for providing “Space”: 7

8. Green Hat Fundamental Must Haves for providing “Positive Tone & Words” 1-Actions that a Green Hat professional will demonstrate for providing “Positive Tone & Words : 2-Practices that a Green Hat professional will follow for providing “Positive Tone & Words: 3-Rules that a Green Hat professional will follow for providing “Positive Tone & Words : 8

9. Green Hat Fundamental Must Haves for Living in their Shoes 1-As a Green Hat professional share how you would feel if you had to live A- In their home B- At their income level C-With their health conditions D- With their level of choices E- With their level of transportation 2-If you lived in their shoes describe the practices that you would expect from a Green Hat professional : 3 Identify the two most important practices and share how you will put these into action - 9

10. Green Hat Fundamental Must Haves for Being Connected w/Respect 1- “Daily “Actions” that a Green Hat professional will demonstrate for providing “Respect” : 2- “Daily Practices” that a Green Hat professional will follow for providing “Respect” 3- “Daily Rules” that a Green Hat professional will follow for providing “Respect”: 10

11. Intentionality Committing to Green Hat Fundamentals Engaging Questions 1 We commit to bringing out the best in the person we serve 2 We commit to creating environments where each person can thrive 3 We commit to conversations that focus on helping the person we serve to have a good day 11

12. Intentionality Committing to Green Hat Fundamentals The Commitment Question #1- We commit to bringing out the best in the person we serve Our level of commitment on a scale of 1-5 Our score is supported by these examples The Commitment Question #2-We have committed to focusing on helping a person to have a good day when they are experiencing distress Our level of commitment on a scale of 1-5 Our score is supported by these examples 12

13. Intentionality Committing to Green Hat Fundamentals Engaging Questions 1-We have committed to looking for ways to naturally provide positive encouragement 2-We have committed to engaging in positive discussion on what is possible when a person is in a difficult moment 3- We have committed to focusing on helping a person to have a good day when they are experiencing distress 13

14. Our Green Hat Thinking 1-Our thoughts are on the persons success 2-Our thoughts include ways for the person to ask for help/assistance 3- Our thoughts are on ways to to provide people- places-things of value/interest to the person we serve 4- Our thoughts are on helping the person to be physically & emotionally safe 14

15. Commit to the Fundamentals of a Green Hat Professional 15