1. Staatssecretaris voor Informatisering van de Staat E-government in Belgium The Hague, September 2004 Christine Mahieu Strategic cell of the State Secretary for e-Government Christine.mahieu@e-gov.be

2. Staatssecretaris voor Informatisering van de Staat E-government key principles Focus on back-office reorganisation Development of the e-government technical building blocks Unique collection of data and development of reference registers or “authentic” sources (information is stored once in the administration, not asking twice the same information to the citizen)  Development of unique identification keys: the National Register number for citizens, the company number allocated by the Crossroads Bank for Enterprises for companies.  Exchange of data between administrations: as of January 2005, the administration cannot ask anymore a citizen or a company, information already stored either in the National register or in the Crossroads Bank of Enterprises Development of intention-based services Interoperability between the different levels of authorities

3. Staatssecretaris voor Informatisering van de Staat SECURITY & PRIVACY HIGH SPEED NETWORK (FEDMAN) Architecture overview MIDDLEWARE (UME) PORTAL AUTHENTIC SOURCES OTHER INSTITUTIONS OTHER AUTHORITIES FPS

4. Staatssecretaris voor Informatisering van de Staat www.gemeente.be VIRTUAL E-Counter: Book facilities Order tickets Theater Change of address Building permit Register Office Change of Profession Real Life Counter: ‘warm Civil Servant’ Gemeentehuis Tax-on-web Free e-mailadres www.belgium.be Access container Park Library Swimming Pool Registered e-mail E-mail Social Security Card Home Banking Access computer network Access Buildings www.company.be eID Medical File Land Register www.targetgroup.be www.univ.be Student ID Library Pass Entrance Parking www.bank.be eID fully deployed in 2009

5. Staatssecretaris voor Informatisering van de Staat Before the Crossroads Bank of Enterprises ENTERPRISE Federal VAT Regional: environmental certificate Social Security Federal: Taxes Local taxes Registry Office Etc… Administrative burden on enterprises: est. 100 mio euros/year (*) (*) Source: Federaal Planbureau België

6. Staatssecretaris voor Informatisering van de Staat With the Crossroads Bank of Enterprises Federal VAT Regional: environmental certificate Social Security Federal: Taxes Local taxes Registry Office Etc… CBC Entrepreneurial Office ENTERPRISE ONE CBC- number