1. CHAPTER 3 and NVC!

2. RELATIONSHIP STRATEGY Emotional Intelligence Relationships add value Partnering with Four Key Groups –Customers –Secondary decision makers –Company support staff –Management personnel

3. SELF IMAGE Thoughts about yourself that influence how you relate to others. It’s self-fulfilling It can be changed Development: –Focus on future –Develop expertise in selected areas –Develop a positive mental attitude

4. Natural and Learned Clustered Trusting

5. NVC FUNCTIONS Supplementing Substituting Contradicting Regulating Accenting Indicates Status

6. NVC Kinesics –Entrance and Carriage –Facial Expressions Chronemics Oculesics

7. NVC Haptics Shaking Hands Eye contact Firmness Depth Duration Dryness

8. NVC Proxemics –Primary –Secondary –Public

9. NVC Appearance/Wardrobe Engineering –No single “dress for success” look –Heuristics Simplicity Appropriateness Quality Visual Integrity

10. NVC Voice Quality/Paralanguage –Rate –Tone- NO MONOTONE!!!!! –Volume –Enthusiasm

11. MANNERS First names? Offensive comments or stories Personal views on religion/politics Eating Voice/E-Mail messages

12. CONVERSATION STRATEGIES Be yourself! Listen! Here and now observations Compliments Mutual acquaintances or interests BLAH…BLAH….BLAH BLAH….BLAH….BLAH