1. Slide 1 Niccolo Machiavelli “There is nothing more difficult to handle, and more dangerous to carry through than initiating changes. The innovator makes enemies of all those who prospered under the old order, and only lukewarm support is forthcoming from those who would prosper under the new.” Niccolo Machiavelli (1469 – 1527)

2. Slide 2 Goals Discuss how people deal with change Discuss concerns about organizational change Show how ChangeAbilitator Questionnaire works, and how to create a profile of your concerns about a change Compare your profiles to examples of other profiles Address your concerns about a specific organizational change based on profiles

3. Slide 3 Change Dealing with change can be a monster. Changes can come one on top of another. Changes can come simultaneously. A natural result is to feel threatened.

4. Slide 4 Change Research suggests that people go through predictable stages when a change is introduced.

5. Slide 5 Albert Einstein People experience these stages in order. What do these stages look like?

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7. Slide 7 Information—Stage 1 i Earliest stage Concerns are not specific— general in nature Concerned about learning more about the change

8. Slide 8 Personal—Stage 2 Perceives change as a personal threat Feelings may be a combination of factors in addition to the change

9. Slide 9 Personal—Stage 2 “Change happens whenever something starts or stops in our lives—or one thing stops and another starts up in its place.” “Transition is the psycholo- gical process that a person must go through to unplug from his or her old identity and become reoriented to the new one.” William Bridges, Ph.D.

10. Slide 10 Operational—Stage 3 How to implement change Most intense during first use of change

11. Slide 11 Impact—Stage 4 How is change affecting people How to increase impact Concerned with work group

12. Slide 12 Collaboration—Stage 5 People with collaboration concerns are often team leaders or managers Want to shape implementation Considering how to make change more effective

13. Slide 13 Transforming—Stage 6 Definite ideas about change Considering major redesign or completely different idea

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18. Slide 18 How will your profile make the change work?

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