1. Student System Implementation September 2011 Presented by: Teresa Tjia Director, Student Administration and Deputy Academic Registrar

2. Student and Staff Experience

3. After Go-Live Hypercare during transition needed for longer and deeper Expectation management Stability, productivity and costs Post- implemen tation reviews  ” Culture change User engagement User training & support Communicate, communicate, communicate Business processes review Transition from project to operation Roles and responsibilities SLAs Knowledge transfer and transition to business as usual Vendor Management “Ensure vendor can operate to expected standards and service needs.”

4. Gone through several cycles & upgrades More experienced users and improved business practices Effective vendor relationship More mature system

5. What has been achieved to date... Admitted 13,850 new students – 7,864 VTAC students Re-enroled 22,054 students Delivered Australian higher Education Graduation Statements Gone through a full student life cycle for 45,000 students Since “Go Live” – 7 June, 2010 27 local development releases, 1 minor update and 31 vendor hot fixes completed Post-implementation reviews – internal and external ISIS Connect Project funded – addressing ‘paint points’ Establish ‘business as usual’ processes and structures 15 Months of activity... Over 2000 changes actioned including local developments, upgrade, vendor hot fixes and data configuration to improve performance Over 50,500 requests to ISIS Help Desk (staff and students) 2,753 staff trained Recruitment of staff Areas of activity…

6. © Copyright The University of Melbourne 2011