1. 2001-2002 Hotqua - Activities

2. Hotqua Aktivitäten 2002 www.hotqua.de 2 Lößnitztalschänke Radebeul Workshop: Service quality from the viewpoint of the restaurant guests Contentment degree of the participants Contentment degree of the participants: 100%, and 80% Radebeul / Dresden, November 2001

3. Hotqua Aktivitäten 2002 www.hotqua.de 3 Hotel & Restaurant Am Alten Rhin Implementation of a high quality management system / ISO 9001:200 Contentment degree of the workshop participants: 85% November 2001 to August 2002

4. Hotqua Aktivitäten 2002 www.hotqua.de 4 Sanssouci B usiness Academy Service quality from the viewpoint of the hotel & restaurant guests Workshop Service quality from the viewpoint of the hotel & restaurant guests Potsdam, February 2002

5. Hotqua Aktivitäten 2002 www.hotqua.de 5 EuRoB Workshop Quality representative ISO 9001 Contentment degree of the participants: 85% Steigenberger Hotel Stralsund, November 2002

6. Hotqua Aktivitäten 2002 www.hotqua.de 6 Dietrich Bonhoeffer Hotel Service quality from the viewpoint of the restaurant guests Service quality from the viewpoint of the hotel guests Contentment degree of the workshop participants Contentment degree of the workshop participants: 100%, and 80% Berlin, November 2002