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Griffin Training Ltd.
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Introduction to Customer Service and Care
By Griffin Training Ltd.
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Introduction To Customer Service and Care
What is Customer Service Its Not Just about ‘giving customers what they want’ Just about smiling and being polite Just about ‘serving people’ Its Is About your organisation About the organisation’s Vision About the organisation’s Values “Customer service is any human interaction that promotes the organisation’s vision”
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Introduction To Customer Service and Care
What is Service Service is about vision, values, your organisation Your organisation’s service must be different How you serve is as important as what you serve
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Introduction To Customer Service and Care
Who are your customers? External paying customers Internal customers External non-paying customers Regulated customers Everyone is a customer
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Introduction To Customer Service and Care
Customer Service Myth “The customer is always right” Even if they are wrong We stick to our vision We hold our values We still respect them
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Introduction To Customer Service and Care
Why should I care? What is my vision What do I value How does this impact the way I interact with people? Customer service at work links into my life’s customer service
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Customer Service Tips Know what your customers want
Move Beyond Satisfaction Know your vision Go beyond the vision
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Griffin Training Ltd.
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