1. Griffin Training Ltd.

2. Introduction to Customer Service and CareBy
Griffin Training Ltd.

3. Introduction To Customer Service and Care
What is Customer Service
Its Not
Just about ‘giving customers what they want’
Just about smiling and being polite
Just about ‘serving people’
Its Is
About your organisation
About the organisation’s Vision
About the organisation’s Values
“Customer service is any human interaction that promotes the organisation’s vision”

4. Introduction To Customer Service and Care
What is Service
Service is about vision, values, your organisation
Your organisation’s service must be different
How you serve is as important as what you serve

5. Introduction To Customer Service and Care
Who are your customers?
External paying customers
Internal customers
External non-paying customers
Regulated customers
Everyone is a customer

6. Introduction To Customer Service and Care
Customer Service Myth
“The customer is always right”
Even if they are wrong
We stick to our vision
We hold our values
We still respect them

7. Introduction To Customer Service and Care
Why should I care?
What is my vision
What do I value
How does this impact the way I interact with people?
Customer service at work links into my life’s customer service

8. Customer Service Tips Know what your customers want
Move Beyond Satisfaction
Know your vision
Go beyond the vision

9. Griffin Training Ltd.