1. Digital Key Concepts Management 102 Obstacles In Modern Organizations Jerry Estenson

2. Key Concepts Anxiety about communicating Assumptions that get in the way of effective communication Sexual Harassment Technology

3. Communicator Anxiety Good communicators know it is hard to reverse a bad message Situation (Mind and body on full alert thus anxious, afraid, or excited This is a good thing

4. How to Manage Your Anxiety Prepare and practice Warm up voice and body Use Deep Breathing Have an introduction ready to connect to audience Use visual aids

5. Biological Issues (Genetics, Experience and World View) Personality or Personal History causing anxiety – Positive Imagery

6. In Today’s Rapidly Moving Environment -Provide Audience Good Directions Overall Picture (End State) Minimum use of words Use simple easily understood words (not an ego trip) Use repetition Provide check points Use an engaging delivery technique

7. Jumping to Conclusions -Assumptions Inference-Observation Confusion – What you saw verses full picture Bypassing – Assuming common understand of words

8. Sexual Harassment Just being charged can be a career ending event Types – Quid Pro Quo – Hostile Work Environment Harassment through email Take responsibility for your behavior and think before acting or speaking

9. Communication Technology No substitute for face to face communication Email Reality – Forever or at least a long time – Not private – Can be monitored if using company intranet

10. Virtual Meetings Electronic Meetings – Again no substitute for face to face – Some positives Less emotion and conflict More organized Decision-making equal to face to face Participation more equal – Negative Emotional side – it is less satisfying to participants Hard to read subtle messages

11. Bottom Line Work on creating a clear message Take care in what you say and do Make technology work for you Whenever possible use human face to face communication for critical messages