1. William Heath william.heath@kablenet.com Chairman, Kable Ltd www.kablenet.com

2. E-government in service of European citizens and enterprises - what is required at the European level? What benefits are we after?What benefits are we after? What we have todayWhat we have today –European initiatives and measures –public-sector ICT activity in Europe What we need to decide hereWhat we need to decide here

3. Criteria: will e-government… Provide better services that people or businesses really want and use?Provide better services that people or businesses really want and use? Reduce tax or free up administrative resources into front line services?Reduce tax or free up administrative resources into front line services? Build trust and legitimacy by openness, responsiveness and accountability?Build trust and legitimacy by openness, responsiveness and accountability? If not, why bother?

4. The Europe 2002 action plan provides clarity It offers unequivocal top-level commitment and clearly stated targets backed up by benchmarkingIt offers unequivocal top-level commitment and clearly stated targets backed up by benchmarking unencumbered by legal mechanismsunencumbered by legal mechanisms but people’s views and needs are ambivalent and changingbut people’s views and needs are ambivalent and changing

5. What you measure affects what you achieve We now haveWe now have –e-Europe; IDA benchmarking National targets and benchmarkingNational targets and benchmarking Other research - Accenture, KPMG, Gartner - showing rapid developments and sometimes conflicting conclusionsOther research - Accenture, KPMG, Gartner - showing rapid developments and sometimes conflicting conclusions Could we measure the real benefits?Could we measure the real benefits?

6. Europe’s e-government - Kable market outline in 2000 EU, Norway and SwitzerlandEU, Norway and Switzerland –387m citizens or “end users” –€9.7 trillion GDP –government expenditure €4.6 trillion –government IT spend €58bn –34m public servants add the accession effect...add the accession effect...

7. Public sector ICT expenditure per head of population in European countries - € in 2000 45 Portugal 50 83 98 121 128 137 149 150 154 160 177 191 200 201 209 273288Greece Italy Spain Ireland Belgium Germany AVERAGE Switzerland Austria Finland Netherlands Luxembourg Norway France UK Sweden Denmark Source © Kable, London

8. 1.6% 1.8% 2.2% 3.5% 4.1% 4.3% 4.6% 5.1% 5.2% 5.2% 6.6% 6.8% 6.9% 7.7% 9.6% 10.4% 18.8%30.0%France Sweden Germany Netherlands Austria Ireland Total Italy Greece Spain UK Denmark Switzerland Luxembourg Belgium Finland Norway Portugal Estimated growth in public-sector ICT spend by country (2000-02) Source © Kable, London

9. Europe public sector vertical ICT spend (€m in 2000/02) National Local Education Health Defence Regional Justice Transport 0 2,000 4,000 6,000 8,000 10,000 12,00014,000 in 2000 in 2002

10. Some matters we can address at our conference Usual networking benefits - learn from each others’ successes and errorsUsual networking benefits - learn from each others’ successes and errors Debate and agree which e-government issues sit at which level (see next slide)Debate and agree which e-government issues sit at which level (see next slide) Extra factor - IT interactivity with policyExtra factor - IT interactivity with policy

11. E-government: where do the issues reside?

12. The specific and clear thing we must achieve: Consider three types of “customer”Consider three types of “customer” –European citizens and businesses –those with horizontal national responsibility to bring e-government benefits to them –vertical groups (customs, agriculture etc) State/find out what they need of EU/IDAState/find out what they need of EU/IDA If little or nothing, let’s say so rather than invent thingsIf little or nothing, let’s say so rather than invent things

13. Conclusion: in response to your hard specific question... General suggestion is ruthless focus on a short list of specific activitiesGeneral suggestion is ruthless focus on a short list of specific activities –Do we have evidence of demand? –Does it sit in the “IDA cell”? –Can it succeed? –Will it deliver the three benefits?

14. William Heath william.heath@kablenet.com Chairman, Kable Ltd www.kablenet.com