1. SQL Server for CRM

2. CRM 구성요소 with MicrosoftCRM 콜센터 Sales/Svc Automation Marketing Automation 비즈니스 인텔리젼스 데이터 웨어하우스 / 데이터 마트 Group ware / Mail / Office System EAI (Enterprise Application Integration) Methodology Framework

3. 비즈니스 어플리케이션 INDUSTRY Enterprise Relationship Management Supply Chain Management Customer Relationship Management Integrating Trading Partners Empowering Employees Connecting Customers 솔루션 영역 : Financials, Human Resources, Payroll, Professional Services Automation 솔루션 영역 : Marketing and Sales Force Automation 솔루션 영역 : Inventory, Sales Order Processing, Purchasing and Warehouse Management

4. CRM 영역 Front Office Back Office Mobile Office Customer Interaction Collaborative CRM Business Collaboration Mgmt. Fax/LetterVoice (IVR, CTI, ACD) Direct Interaction E-Mail E-Resp. Mgmt. Conferencing Web Conference Legacy Systems Customer Service Marketing Automation Operational CRM Business Operations Mgmt. Sales Automation ERP/ERM Order Mgmt. Supply Chain Mgmt. Order Promising Mobile Sales (Product CFG) Field Service Customer Activity Data Mart Product Data Mart Closed-Loop Processing (EAI Toolkits, Embedded/Mobile Agents) Analytical CRM Business Performance Mgmt. Customer Data Mart Data Warehouse Vertical Apps Category Mgmt. Marketing Automation Campaign Mgmt.

5. Value of CRM with.NET Harness business processes Connect information, systems, people and devices Leverage existing assets Do more with less Partner-Microsoft Alliance for CRM