1. Vafire Muharemi, SEOU Gostivar Sep 2012

2.  Being a good listener  Duly to answer your interlocutor need to listen and to express your opinion. Ability to listen to the interlocutor makes you capable and successful communicator.  An extensive vocabulary  Extensive vocabulary is an important factor for a successful speaker. What we imagine to know exactly and clearly express.

3. Words to describe good and bad communicators A good communicator Asking for repetition Sorry could you repeat that Could you say that again, please With this words in one politely way you are asking for repetition Bad communicator Asking for repetition I didn’t (quite) catch that. make it clear that you're not concentrated

4.  Asking for clarification  would/could spell you that please  Could you be more specifically, please.  Solving a problem  Sorry it’s a bad line.  Summariesing the call  Let me go over what we’ve agreed.  Asking for clarification  Sorry I’m not with you  Sorry I don’t follow you  Solving a problem  Can I call you back?  Summariesing the call  Let me just summaries…

5. HCPS communicat ion problems Action plan Possible solution Who\when Immediately Near futureLaterLi/si/vli Receive a hug number of e-mails Separate the e-mails, New e-mail Communicat ion department immediately vli Organization of managemen t Decentralist the managemen t route Top managersi Bed communicati on between the departments,,get together,, vli

6. E-mail To: ukrieger_HCPS@hotmail.comukrieger_HCPS@hotmail.com From: vafire_muh@live.comvafire_muh@live.com Subject: Communication problems Date: 13.09.2012 Dear Miss Krieger I enjoyed reading your email a few minutes ago. I visited your web site and the job what your company is doing is wonderful. About your problem I think that the best choice is to separate the emails for colleagues and for customers to have more success you should do it immediately and this is a very small investment at your business and will help you to be a more productive. I hope this suggestion is of your interest. Best wishes Vafire Vafire Muharemi Communication manager Consulting company E-mail: vafire_muh@live.comvafire_muh@live.com