1. APAN Support Reporting November - FY2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1

2. Monthly Summary – Nov Top Ticket DriversNumber of Tickets Passport: Account Admin 65 Configure Zimbra Communities: 48 Configure SharePoint Communities 39 New Community Requests 35 General APAN Information 18 2 Tickets increased this month by:+1% Total tickets this month:13 Nov= 245 Total tickets last month:13 Oct = 242 Ticket increase over last year:+8% Total tickets this month last year:12 Nov = 228 APAN Customer Support

3. Total Monthly Number of Tickets - Nov 3 APAN Customer Support

4. Number of Tickets per Day for Month - Nov 4 APAN Customer Support

5. Combined Number of Tickets by Day of Week - Nov 5 APAN Customer Support

6. Combined Number of Tickets per Hour for Month - Nov 6 APAN Customer Support

7. Ticket Origin - Nov 7 Overall FY2013 APAN Customer Support

8. Ticket Request Types - Nov 8 APAN Customer Support

9. Tickets Categorized - Nov 9 APAN Customer Support

10. Number of RONNA Tickets for Month - Nov 10 APAN Customer Support

11. Tickets per Events and Exercises for Month - Nov 11 Typhoon Haiyan21 RONNA15 JPAC10 APAN Internal7 21st TSE FM BETA5 Ardent Sentry5 BQ Coalition Capability Demonstration & Assessment (BQ CCD&A) 5 Joint Staff5 'Airborne Joint Forcible Entry Virtual Community of Purpose (vCoP) 4 CTF 704 Operation Damayan S&T Board4 Cobra Gold3 KEEN EDGE3 RIMPAC 20142 APAN Customer Support

12. Top 15 Requesters Overtime – Nov, Dec, Jan 12 APAN Customer Support

13. Level of Support Effort by Team for Month - Nov 13 Number of tickets worked by team. APAN Customer Support