1. Federal Parent Locator Service Your Partner for Improving Performance Presenters: Cindy Dean, OCSE cindy.dean@ngc.com Dee Price Sanders, OCSE dee.pricesanders@ngc.com Zahid Ali, CCSAS BP zahid.ali@dcss.ca.gov October 21, 2009 1:30 pm

2. 2 The Federal Parent Locator Service Objectives Review the components of the Federal Parent Locator Service (FPLS) Examine how the FPLS can help improve performance measures

3. 3 The Federal Parent Locator Service Federal Case Registry (FCR) Interstate Case Reconciliation (ICR) National Directory of New Hires (NDNH) External locate sources –Social Security Administration (SSA) –Internal Revenue Service (IRS) –Department of Defense (DOD) –Federal Bureau of Investigation (FBI) –Veterans’ Affairs (VA) –National Security Agency (NSA)

4. 4 Federal collections and enforcement –Federal Income Tax Refund Offset –Administrative Offset –Passport Denial Defense Manpower Data Center (DMDC) Match Multistate Financial Institution Data Match (MSFIDM) Query Interstate Cases for Kids (QUICK) The Federal Parent Locator Service

5. 5 Performance Challenges How to increase the paternity establishment percentage (PEP) How to establish more orders How to improve the rate of current support collections How to collect arrears on more cases How to do more with less How to ensure all children have medical support

6. 6 The FPLS Provides Information You Need Home Address Employer Income Assets Case Information Medical Coverage Information Social Security Number (SSN)

7. 7 FPLS Submissions From CSE CSE submits records to FPLS based on “trigger events” such as case creation –With release 3.4, “Pending FVI” delay will be reduced from 60 to 5 days Submissions are pre-screened – we don’t send records we know will be rejected Errors display on the FCR Transaction Error List page

8. FPLS Errors

9. 9 Why the FPLS Verifies SSNs Ensures we are locating the correct person Enables matches with Federal sources for NCPs, CPs and children Helps to obtain information from State sources No information is returned from the FPLS when the SSN is not verified

10. Interstate Case Reconciliation Not a Federal communication system, but project to help States reconcile interstate cases Voluntary project (all 54 States/Territories participate) Six ICR case matches since 2004 10

11. Why NICR? Interstate cases are hardest to work Interstate cases are not synchronized State-by-state reconciliation is time- consuming OCSE matches all interstate cases at same time 11

12. Why is NICR Important? Correct Other State Case IDs –Promote electronic communications, including CSENet –Eliminate the need for manual intervention by the State receiving the information –Position States to achieve success when implementing QUICK 12

13. ICR-1 Nationwide Universe = 2,012,888 Cases Processed ICR-6a Nationwide Universe = 2,196,195 Cases Processed NICR Results Nationwide Cases Matched. The Other State Case ID you submitted was used successfully to find a matching case in the other state’s ICR extract file. Corrected Case ID. The Other State Case ID you submitted was incorrect, but a matching case was found through a child-in-common’s SSN. The ICR provided a corrected case ID for the Other State. No Match Found. No matching case could be found for your case, either by the Other State Case ID you submitted or by a child’s SSN. 11.1% 80.2% 8.7% 13

14. California NICR-1 Results Universe of Cases Processed = 128,915 29.8% Cases Matched by Case ID 44.9% Corrected Case IDs Provided 25.3% Cases Not Found 14

15. California NICR-6a Results Universe of Cases Processed = 130,654 7.8% Corrected Case IDs Provided 85.0% Cases Matched by Case ID 7.2% Cases Not Found 15

16. NICR Reason Codes 00 – Case data matched and this participant matched 01 – Could not find a matching case in the other State 02 – Case ID mismatch, case found by matching child or adult in common; Other State Case ID provided 03 – Incorrect county code for the other State; other State’s county code provided 04 – Your case is open, matches to a closed case in the other State 05 – Your case is closed, matches to an open case in the other State 06 – This participant was not found in the other State’s case 07 – SSN provided for this participant 08 – Different SSN provided for this participant 09 – Case found on FCR 16

17. Working NICR in California Access NICR site (on the LCSA Secure Website) View summary of the county’s progress View individual ICR errors Make changes in CSE Mark errors as resolved on NICR site 17

18. NICR Site – LCSA Summary 18

19. NICR Site – Error List 19

20. Suggested Priority Scheme First Priority –Reason Code 02 – Corrected Other State Case ID Second Priority –Reason Code 07 – SSN provided Third Priority –Reason Code 08 – Different SSN provided –Reason Code 04 – Open case matched to closed case in other State –Reason Code 01 – Matching case not found 20

21. Suggested Priority Scheme Fourth Priority –Reason Code 03 – Corrected local office code provided –Reason Code 06 – Participant not found in other State’s case –Reason Code 05 – Closed case matched to open case in other State 21

22. Verified SSNs –Permit case participant to be registered on FCR –Receive wage and employer information –Provide potential to increase collections by facilitating enforcement efforts Correct Dates of Birth Correct Spelling of Names Correct Other State Contact Information Why is NICR Important? 22

23. Using the NICR Identify and close unnecessary interstate cases –Responding State cases receiving Reason Code 04 (open in your State, closed in the other State) Identify unknown interstate cases (UIC) –4 States have used the process (CA, GA, NJ & OH) –3 States seen as still needing it (IN, MD & SC) 23

24. 24 How the FPLS Improves Your PEP Children Born Out of Wedlock Children with Paternity Established Address for Service of Process Residence Employer Military Other Locate Information Incarceration Death Info Locate Other Cases Order Indicator

25. 25 How the FPLS Improves Order Establishment Death Information IV-D Cases with Orders IV-D Cases Wages Locate for Service of Process Locate Income Retirement Disability Unemployment Self Employed Locate Other Cases NICR FCR Case Closed Order Indicator

26. 26 Locate Other Cases Review and Adjustment How the FPLS Improves the Collection Rate Current Support Collections Current Support Due Incarceration Disability Unemployment Death Information Case Closure W4 & QW NICR Self Employment Locate Income Other Locate Unemployment Incarceration AWR Disability/RetirementMSFIDM Passport Denial

27. 27 Locate Other Cases Arrears Adjustment How the FPLS Improves Arrears Collections Cases with Arrears Collections Cases with Arrears Owed Location Incarceration Disability Death Information Case Closure Enforcement MSFIDM Passport Denial Federal Offset Administrative Offset NICR Unemployment Insurance Retirement Address Employment SSA

28. 28 Automate/Cost Avoidance How the FPLS Improves Cost Effectiveness Child Support Collected Amount Expended $$ Collect More $$ IWO SVES/Title II QUICK SSN Verification DMDC State Technical Support NICR

29. 29 How the FPLS Improves Medical Support Medical Support Provided Medical Support Ordered FCR/DMDC Proactive Match Former TRICARE TRICARE Eligible TRICARE Enrolled NDNH W4 QW

30. FPLS Response Information in CSE Participant demographic information (addresses, employment, SSNs) is added DMDC responses update health insurance information All responses update the combined log 30

31. CSE Automated Actions Based on FPLS Responses Based on information provided by FPLS, CSE may generate: –S&Cs –Employment verification letters –Income withholding orders –Tasks to follow up on items like incarceration or death information Tax intercepts and administrative offsets are routed to CSE collections processing MSFIDM information results in automatic levies (starting in 3.3) 31

32. 32 What’s New or Coming for the FPLS? Cell Phone Matches –Enhance locate National Change of Address (NCOA) –Improve accuracy –Cost savings

33. 33 OCSE Website http://www.acf.hhs.gov/programs/cse/ FPLS Web Cast http://videocast.nih.gov/sla/acf/ ICR User Guide http://www.acf.hhs.gov/programs/cse/newhire/library/nicr/nicr.htm#support Technical Assistance Guide, Section 7 http://www.acf.hhs.gov/programs/cse/newhire/library/fcr/fcr.htm Working with the Military as an Employer http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/publication.htm Resources

34. 34 OCSE Cindy Dean cindy.dean@ngc.com 406.227.7484 Dee Price-Sanders dee.pricesanders@ngc.com 303.252.9879 Technical Support Liaisons State DCSS CSE Help Desk 800.385.2614 NICR / Interstate EFT: Rick Barto nicr@dcss.ca.gov 916.845.7547