1. December 23, 2011 1 TCS Internal Solution Management Review Presentation Date: 24 - APR - 2015 Solution WON: 1011291 Solution Name: SGB – SMB Education Solution Solution Management Review Presentation Date: 24 - APR - 2015 Solution WON: 1011291 Solution Name: SGB – SMB Education Solution

2. December 23, 2011 2 Solution Overview TCS Internal Solution Name and Solution ID SGB – SMB Education Solution, 800023725 Type of the Solution Others Current Phase Post Production Secondary Support Group Leader Viral Shah Solution start Date 01/APR/2008 Solution End Date 15/APR/2017 Solution Lead Gaurav Tandon Primary WON and Start Date 1011291, 01/APR/2008 Child Solution(s) N/A Status in QAG Dashboard Green Reason for RED / AMBER Status Technology Details Java / J2EEE/ JSP Team Size / Primary Location 79 / TCS - Lucknow Team Size / Secondary Location(n) N/A Any Reasons for being CRITICAL Solution? N/A Tools used Eclipse, MYSQL,

3. December 23, 2011 3 Solution Overview (Contd.) TCS Internal Business Vertical: Education Vertical Solution Objectives: iON Education Solution - a suite of IT offerings designed to help educational institutions manage their campuses efficiently and with greater success. Solution consists of various modules like: Admission, Fee, Academics, Timetable, Exam & Grading, Library, Hostel, Student, Transport and Feedback. Solution Complexity: Medium In Scope: iON5 minor release Out of Scope: On Premise Server based Development and implementation Governance:

4. December 23, 2011 4 Issues from the last PMR TCS Internal Quarter Review Date DescriptionStatus Aging (# of days) Remarks

5. December 23, 2011 5 Suggestions from the last PMR TCS Internal Quarter Review Date DescriptionStatus Remarks

6. December 23, 2011 6 Solution Overview (Contd.) TCS Internal Solution Deliverables: Upcoming Minor Release Schedule : MilestoneFromToStatus% CompletionRemarks Release Planning 23/02/201527/02/2015 Done100 Requirement Analysis 11/03/201513/03/2015 Done100 Design 16/03/2015 20/03/2015 Done100 Construction 21/03/2015 06/04/2015Done100 Unit Testing07/04/201512/04/2015Done100 Integration Testing13/04/201530/04/2015WIP20 QA Testing01/05/201522/05/2015Pending0 The date of the Milestone is tentative and depend on the current milestone execution completion Security01/05/201522/05/2015Pending0Same as above Performance01/05/201522/05/2015Pending0Same as above Activation Testing08/05/201522/05/2015Pending0Same as above Pre-Prod Testing23/05/201529/05/2015Pending0Same as above Code Freeze01/06/2015 Pending0Same as above Mock Deployment01/06/201505/06/2015Pending0Same as above Production Release 007/06/201507/06/2015 Pending0Same as above

7. December 23, 2011 7 Solution Overview (Contd.) TCS Internal Production Releases in the past three months: Version Hotfix/ Minor / Patch # Points Type of HF / Changes / Tickets deployed Date of Release Remarks

8. December 23, 2011 8 Product Health – Defect Summary Phase DetectedBlockerCriticalMajorMinorEnhancementDeferredOpenClosedTotal Requirements Review 000000000 Design Review 00710000 Code Review 064080900081 Unit Testing 18248159737632001668 Integration Testing 3924781503163204002740 QA Testing 77391140713717510 32463997 Security Testing 0004892179002668 Performance Testing 0929000038 Activation / UAT Testing 4983422711008194212 Pre-Prod / Mock Testing 61475713000169 Post Production 36284502030 118 Release name:iON5 ReleaseDate of release: 09-MAR-2015

9. December 23, 2011 9 Product Health – Defect Summary (Contd.) Causal Analysis & Improvement Action Plan (DPCA): Total Deferred Defects40 Blocker Deferred Defects00 Critical Deferred Defects00 Date of concession raisedN/A Date of concession approvedN/A Approved ByN/A Risk Analysis Non- conformance for deferred defects:

10. December 23, 2011 10 Process Health – Metrics Performance Release name:iON5 ReleaseDate of release: 09-MAR-2015 Metrics NameValueRAGReason for RED / AMBER CR Mix Customer – 137 / 524 Total Open CR’s – 1254 Planned vs. actual CRs - Planned for development vs. Moved to QA vs. Moved to production Planned – 357 Moved to QA – 357 Moved to Prod – 350 Unit testing vs. QA defects (Defect Containment) Unit Testing – 4087 QA - 3774 On Time Delivery Schedule Slippage5.56% Effort Slippage7.91% Total defect containment effectiveness50% Defect Free Delivery0% Post production defects91 Solution Stability - Bad Fixes02

11. December 23, 2011 11 Metric Release Trends/Analysis/Corrective Action Trend of following metrics for the past 3 cycles (releases / months / half year) to be shared 1.CR Mix 2.Planned vs. actual CRs moved to production 3.Total defect containment effectiveness 4.On Time Delivery 5.Defect Free Delivery 6.Bad Fix 7.Schedule Slippage 8.Effort Slippage

12. December 23, 2011 12 TCS Internal Type of Support: L3 Activities performed: Providing post production support for customer issues. Hot fix deployment. Support Obligations as per contract / Internally committed: N/A Supplier/Partner dependencies (if any) N/A OLAs & underpinning contracts (if applicable) N/A Support Overview

13. December 23, 2011 13 TCS Internal Incident Management Support SLATarget Values Actual Values for past 3 cycles Remarks FEB 2015MAR 2015APR 2015 Response SLA3.12%3.5%20.18% Resolution SLA40.62%61.53%62.38% Incident Analysis for the past three months: MON YYYYNo. of Tickets Received No. of Tickets Resolved % Tickets Resolved No. of Tickets Closed % of Tickets Closed No. of tickets Carried Forward FEB 2015969093.7506 MAR 201517014283.5228 APR 2015*98*69*70.40* Trend Analysis & Improvement Action Plan: Service Improvement Plan during steady-state: >

14. December 23, 2011 14 Relationship Health TCS Internal CSI % and Coverage % for the past three half years (Applicable for MFG, EDU and HCM VBUs) CSI Trend (Applicable for VBUs MFG, EDU and HCM) Customer complaints & Corrective Action HY-YYYYCSI%Total Number of Customers Number of customers responded % Coverage H1 2014 - 1579%413482.93% H2 2014 - 1582%43 100%

15. December 23, 2011 15 Relationship Health (Contd.) TCS Internal Business Value Propositions delivered to customer, status of ongoing initiatives We have planned for onsite customer Audit’s to understand customer usage and need. Future plans and opportunities Planning to have weekly RCA call with Activation Team to understand the root cause and how do we ensure mitigation of the same. Challenges faced by team: Training of delivery team on changes that are being sent through hot fix. Challenges faced by team:

16. December 23, 2011 16 Relationship Health (Contd.) TCS Internal Status of Customer Driven Audits including Information Security Audit (if any) List of Information security incidents/violations / Compliance related issue(s) raised by customer / Product User / TCS personnel /Internal Auditor and their severity and root cause analysis Status of BCP/DR plan and drills Improvements/ Learnings from drills and service outage incidents. Challenges faced by team:

17. December 23, 2011 17 Team Profile Please provide team details on associate names, work location, assignment start date, planned release date, TCS Employee/BA, grade, % allocation, primary competency, Solution role, and responsibilities assigned to the resource. > Succession plan (grooming backups for key roles) Key PositionCurrentBackupGrooming Steps Solution Lead Gaurav TandonMohit Shukla\Srivastava Module Lead(s) Ashish, AbhishekS Sudheendra, Ayush, Manoj, Sarah, Apoorv, Pulkit, Aayushi Technical Lead(s) Mohit ShuklaAshish, Abhishek DP Prime Abhishek ShuklaS Sudheendra Security Lead Ashish, AbhishekS Sudheendra, Ayush, Manoj, Sarah, Apoorv, Pulkit, Aayushi Performance Lead Syed M ZaidiAnup Gupta Designer / Architect Sudheendra / Mohit Srivastava / Mohit Shukla Ashish, Abhishek Functional Lead / Consultant Mohit SrivastavaS Sudheendra Ticket Manager Anuj Komal Anuj

18. December 23, 2011 18 Training Status TCS Internal Training / Quiz # of Associates # of Associates trained % ComplianceRemarks iSecurity Awareness iSecurity Quiz Software Security Training Fundamentals of Security Secure Coding Best Practices FINDBUGS iQMS Training iQMS Quiz PI Awareness PM Competency ITIL Technical Business Domain / Functional DPCA BCP Performance Testing Any other mandatory / required training

19. December 23, 2011 19 Process Health Last Audit Date26-MAR-2015 Total no. of NCR’s in last Audit 0 Number of open NCR’s 0 Details of open NCR’s 0 Audit Details Last PMR DateN/A Total no. of issues in last PMR 0 Number of open PMR issues 0 Details of open PMR issues 0 PMR Details Process Area from where PI originated (CSI / DP / Incident Mgmt etc) PI DescriptionLeadStatus Benefits (Planned / Actual) Remarks Process Improvement Initiatives:

20. December 23, 2011 20 Risk Details Risk Realized? [Y/N] Impact On Mitigation Plan ProbabilityLoss RE this week RE 1W before RE 2W before RE 3W before Risk Management Software Risk Categorization: Risks and Issues:

21. December 23, 2011 21 Miscellaneous Productivity Improvement Initiatives / Best Practices TCS Internal Lessons learnt Technology / Category Productivity Improvement Initiatives / Best Practices BenefitUsageDuration practiced (in Months) Technology / Category Lessons LearntCausePreventive Action

22. December 23, 2011 22 Self evaluation TCS Internal Self Rating to be done and filled by PL