1. Quality Systems for the Marlene Moore Advanced Systems, Inc. May 15, 2009 Small Laboratory

2. Slide 2 Topics Management Review Internal Audit Corrective Action Document Control Demonstration of Capability

3. Slide 3 Quality System  Do I really need a system?  Can anyone tell me why?

4. Slide 4 Demonstration of Commitment to  Good professional practice  Quality of testing  Accepted laboratory practices  Compliance with NELAC standard Personnel implement procedures QUALITY SYSTEMS FOREVER!

5. Management Review Why do a management review? Is it really necessary? Slide 5

6. Slide 6 Management Review Reports from supervisors to manager  Or city/municipal report from our boss…. Audit report including State Audit How good are the results from this lab Has our work load changed? Has the increase or decrease in work affected the quality of our tests What do our clients think?  (What clients?) – Fellow workers in other departments  How do you know?

7. Slide 7 Internal Audit Is this really important? We never find anything wrong in our lab

8. Slide 8 Internal Audit Did you look closely at:  Regulated methods Are you following them?  Your permit Are you doing what it requires?  NELAC or Certification requirements What areas need improvement?

9. Problems Occur in Labs Do you have things that are not in order? Do the same things go wrong? Slide 9

10. Corrective Action How do you get this in order? How do you solve problems? Slide 10

11. Document Control What documents do you need to control? Can you find your records? Slide 11

12. Slide 12 Document Control Computer or manual  Master list  Distribution notification  Acknowledgement  Revision history  Storage of Documents Records Quality Manual N ELAC

13. Document Control Slide 13 What does it take?

14. Demonstration of Capability How do I demonstrate the capability of my lab? What records do you maintain? Slide 14

15. Summary Quality Systems  Make your lab efficient  Keep you in the know  Organize your lab  Manage change  Demonstrate capability Slide 15