1. Upstate New York Energy Efficiency Program Central Division Customer Meeting Genesee Grande November 5, 2009 Jim Stapleton – Manager C & I

2. 2 Energy Efficiency – And What It Means To Your Business  We Understand The Business Climate In Central New York  Let’s Step Back For A Moment  15 X 15  Programs That Make Sense For Your Business  What We Need To Do!  What You Need To Do!  Energy Intensity = Energy Efficiency + Business Growth

3. 3 A Look At 2009  What’s Been Going On……  The Regulatory Process  Diving Deep and Working Through the Details  Collaboration With Other PA’s, NYSERDA & NYPA  Programs For All Customer Segments  Trade Allies  Keep Current On EEPS Issues

4. 4 What Lies Ahead  Small Business Program (<100 KW – Smart Watt Energy)  > 2 MW Large Industrial Program (SC3A)  < 2 MW C & I Program (The Bulk of Our Customers-SC3)  Gas Programs  Technical Assistance, Commissioning, Retro-Commissioning  Municipal Program – Cities and Towns  Multifamily Program  Residential Programs

5. 5 Customer’s Portal to Improved Operations Marketing Application/ Negotiation Customer & National Grid Approvals Installation/ Inspection Verification/ Post-inspection Payment The business process can be divided into six major phases Process for Prescriptive and Custom Deployment  Marketing  Personal Contact  Reed Construction Database  Retrofit/ New Construction  Walk Through Facility  Analyze all Energy Uses and Assessment  Project Expediters Prescriptive Lighting  Technical Assistance- Custom Analysis  Engage Engineering/ Architectural Services  Work with Contractors & Suppliers  Follow Post- inspection Guides  Confirm Compliance with Minimum Requirements Document  Payment Approval

6. 6 Municipal Initiative – Leverage Cities and Towns Interest in Environmental and Energy Cost Reductions 50%

7. 7 Existing Facility Services Existing Facility Services: Design-Technical-Financial-Educational

8. 8 Communications Moving Forward  Utilize the Central Division Account Management & EE Staff  Program Awareness (Ongoing)  Outreach Events  Power of Action Website  Trade Allies

9. 9 In Closing….  National Grid is committed to achieving 15 x 15 objectives in NY  Proposed energy efficiency program efforts - will contribute to the state’s climate change mitigation efforts - will help customers manage energy costs  Expected customer benefits are real and substantial  National Grid has a proven track record delivering energy efficiency electric and gas efficiency programs  Take advantage of program opportunities now and in 2010 and beyond!