2. Hearing: Vibration of sound waves on eardrums Listening: Paying close attention to what we hear

3. Appreciative Empathic Comprehensive Critical

4. Listening for pleasure and enjoyment.

5. Listening to provide emotional support for speaker.

6. Listening to understand a message.

7. Listening to evaluate a message.

8. Causes: Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and appearance

9. Difference between rate of talk and the rate at which your brain processes language.

10. “Yea dad, uh ha.”

11. Take listening seriously Be active listener Resist distractions Don’t be diverted by appearance or delivery

12. Suspend judgment Develop note-taking skills Focus your listening

13. Listen for: Main points Evidence Techniques you can use

14. The McGraw-Hill Companies ∙ The Art of Public Speaking, 11th Edition © 2012 Stephen E. Lucas. All rights reserved.