1. The Art of Public Speaking
Chapter 3
Listening

2. Contents 1. Listening is important 2. Listening and critical thinking
3. Poor listening
4. Active listening

3. Listening is important
Listen # hear
Your career promotion
Your daily life
Game: Transferring information

4. Listening and Critical Thinking
Types of Listening
Appreciative listening
Empathic listening
Comprehensive listening
Critical listening
Listening and Critical thinking
Summarizing information, recalling facts, distinguishing main points
Separating facts from opinions, spotting weaknesses in reasoning, judging

6. Poor Listening Not concentrating Spare “brain time”
Easy to give in physical and mental distractions
Listening too hard
- Concentrate too much on details
Jumping to conclusions
put words into a spear’s mouth
Reject a speaker’s ideas as boring and misguided.
Focusing on delivery and appearance
- Do not judge people by the way they look or speak

7. A Better Listener Take listening seriously Be an active listener
Resist distractions
Don’t be diverted by appearance or delivery
Suspend judgment
Focus your listening
Develop note-taking skills

8. Consolidation What is the difference between hearing and listening?
How is listening connected with critical thinking?
Why is it important to develop strong listening skills?
What are the four mains causes of poor listening?
What are the seven ways to become a better listener?