1. Interviews, Questionnaires, and control flowcharts Chapter 19

2. Interviews  To obtain both qualitative and quantitative information.  3 phases : a. preparing for the interview b. conducting the interview c. analyzing the interview

3. Questionnaires  To gather factual data and attitudinal data.  4 phases : a. design of questions b. design of response scales c. design of the layout and structure d. ensuring the questionnaire is valid and reliable.

4. Control flowcharts  3 purposes : a. comprehension b. evaluation c. communication

5. 4 steps to construct a control flowcharts  Choosing the primary flowchart technique to use  Choosing the appropriate level of detail at which to work  Prepare the primary flowchart  Prepare the control flowchart