1. Name of Presenter(s) Project Members

2.  Introduce the problem, the areas or services affected, who was involved on the team, and how it came together Need more slides? Right-click a slide thumbnail and select “New Slide.” You can have up to 20 slides.

3.  Describe how this project positively impacts one or more ◦ Pillars of Excellence  Quality  Service  Partner  Finance  Growth ◦ Mission, Vision, and Values ◦ Tier 1 Milestone Goals

4.  Specify Value ◦ Define value from the customer’s perspective  Identify the Value Stream ◦ Identify all the activities that are required to deliver a product or service Before and after pictures are a great way to show visible improvements

5.  Create Flow ◦ Eliminate waste (such as waiting and delays) in the flow of the process Other useful and interesting graphics can include floor plans and flowcharts

6.  What should the value stream look like? ◦ What are the gaps between the current state and the future state? ◦ How do we get to the future state? ◦ Make and implement a plan to get from the current state to the future state Provide concrete results. Can they be put into a chart, graph, or table?

7.  Systematically implement successful changes ◦ What processes were put in place to ensure that the positive results are sustained? ◦ Can the changes be implemented on a larger scale to get better results in other areas? ◦ Can more changes be made to make the process even more successful? Has your team created a best practice? Are you spreading the word and process?

8.  What lessons did you learn during this project? What worked? What didn’t work?  What are some key takeaways?  What advice would you give to others working on similar projects?