1. Innovations in regulators control tools FG Innovation + ICT Innovation WS Meeting 16-18 September 2013, Geneva Sami Tabbane

2. 2 Summary A.Needs and specificities of developed countries networks B.Innovations for telecommunications regulators

3. A. Needs and Specificities of Developed Countries Networks 3

4. Context Telecommunication regulators main tasks:  Licenses allocation and related spectrum issues,  Interconnection fees regulation,  Retail tariffs control,  Quality of Service supervision and control. 4

5. Main challenges Developing countries operators face:  Low ARPU  Low revenues  Difficult rollout and operation conditions  High CAPEX and OPEX  Hard competition  Decreasing tariffs  Lack of skilled staff  Low QoS  Expensive assistance  High O&M costs. 5

6. Main consequence Quality of Service is an issue:  Coverage,  Capacity,  Quality of communications,  Data speeds, ... 6

7. Consequences for the regulators Pressure from the subscribers to benefit from better QoS (services, coverage, …), No skills or few compared to big operators, Pressure from the state to generate revenues (licenses, fines, taxes, …), No customers associations to help them,  Permanent control of the networks (QoS, traffic, tariffs, …) with simple means. 7

8. Available solutions Expensive, Complex, Require well experienced staff, Include unnecessary features, Few customization available and quickly. 8 Tools elaborated for regulators in developed countries:

9. B. Innovations 9

10. My experience Assist regulators for:  Revising their legal texts,  Defining processes to better achieve their missions,  Training,  … 10

11. Innovation proposals Automated tools:  QoS control,  Tariff control,  Traffic control,  … Condition: Simple and cheap to allow practical usage, easy upgrades and evolution. Vendor must be close to the customer to quickly react and assist. 11

12. Development and integration §Objectives definition, §Proof of concept validation, §Tool architecture, §…  achieved with the customers and developed locally.  integration and training is done with the customer. 12

13. QoS Tracker  OMC raw data based (connection to the operators),  Possible operation in SAAS,  Few skills required,  Simple and customizable. 13 Automated QoS KPIs generation tool:

14. Tariffs Tracker  Based on an independent platform,  Easy to install and customize,  Automates the manual checking operations,  Voice and SMS services, evolution to integrate data services. 14 Tariffs checking and evaluation:

15. Concluding remarks Innovation for practical use:  Understand the real constraints of the customer,  Include them in the development approach,  Always interact and follow the customer. Long term investment. 15

16. Thank you for your attention 16