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2. Child Support Directors Association of California in partnership with California Department of Child Support Services Annual Child Support Training Conference & Expo October 5-7, 2010 | Orange County, California

3. Learning to Work with Different Generations Orange County Child Support Services Training Team 3

4. Let’s Go Back In Time… Do You Remember? 4

5. Was this your Superman? 5

6. What about this one? 6

7. Or ? 7

8. Maybe this is your Superman. 8

9. Goals ■ Understand the characteristics that define the four generations in the workplace. ■ Identify strategies to bridge generation gaps and to help create harmony and increase productivity on your team. 9

10. The Four Generations at Work ■ Traditionalists1925-194565 – 85 yrs old ■ Baby Boomers1946-196446 – 64 yrs old ■ Generation X1965-197931 – 45 yrs old ■ Millennials(Y’s)1980-20019 – 30 yrs old 10

11. Which Generation are you? 1.The Japanese surrendered 2.John F Kennedy was shot 3.John Lennon was shot 4.O.J. took a drive I remember where I was when: 11

12. Traditionalists 1925 – 1945 65-85 yrs old 12

13. Key Historical Events 1929Stock market crash 1930The Great Depression 1941Pear Harbor-U.S. enters World War II 1945Victory in Europe and Japan 1950Korean War 13

14. Traditionalists 1925-1945 ■ Outlook: Practical ■ Work Ethic: Dedicated ■ View of Authority: Respectful ■ Leadership by: Hierarchy ■ Relationships: Personal sacrifice ■ Current residents: 38.6 million 14

15. Baby Boomers 1946 – 1964 46 – 64 yrs old 15

16. Key Historical Events 1957Civil Rights Act Passed ; first nuclear power plant 1960Birth control pills introduced 1963JFK assassinated 1965Ground troops sent to Vietnam; Watts riots 1969First lunar landing; Woodstock 16

17. Baby Boomers 1946-1964 ■ Outlook: Optimistic ■ Work Ethic: Driven ■ View of Authority: Love/Hate ■ Leadership by: Consensus ■ Relationships: Personal gratification ■ Current residents: 78.3 million 17

18. Which Generation are you? The best singer is: 1.Frank Sinatra 2.Elvis 3.Madonna 4.Lady Gaga 18

19. Generation X 1965 – 1979 31 – 45 years old 19

20. Key Historical Events 1972Terrorism in Munich Olympics 1976Apple PCs 1979Corporations begin massive layoffs 1980John Lennon assassinated 1986Space Shuttle Challenger catastrophe 20

21. Generation X 1965-1979 ■ Outlook: Skeptical ■ Work Ethic: Balanced ■ View of Authority: Unimpressed ■ Leadership by: Competence ■ Relationships: Reluctance to commit ■ Current residents: 62 million 21

22. Millennials 1980 – 2001 9 – 30 years old 22

23. Key Historical Events 1995Oklahoma City bombing 1997Princess Diana’s death 1999Columbine High School massacre 2001World Trade Center bombing 2003Operation Iraqi Freedom 23

24. Millennial Generation 1980-2001 ■ Outlook: Entitled ■ Work Ethic: Work/life balance ■ View of Authority: Relaxed, polite ■ Leadership: Team-oriented ■ Relationships: Close parental ties ■ Current residents: 92 million 24

25. Which Generation are you? 25 The most inspiring public figure is: 1.John Wayne 2.John F. Kennedy 3.Oprah 4.Paris Hilton

26. Tips to Work with Different Generations 26

27. Working with Boomers ■ Make the conversation interactive ■ Create a casual, friendly atmosphere ■ Stress professional and personal growth ■ Acknowledge contributions sincerely ■ Ask for their ideas 27

28. Which Generation are you? A must read novel is: 1.All Quiet on the Western Front 2.Catcher in the Rye 3.The Hitchhiker’s Guide to the Galaxy 4.Twilight 28

29. Working with Xer’s ■ Get to the point…and stay there ■ Use multi-media materials ■ Stress skills building ■ Encourage application ■ Minimize “silliness” 29

30. Working with Millennials ■ Understand their technology and how they use it ■ Provide professional development ■ Make expectations clear ■ Create mentoring opportunities ■ They are multi-task wizards 30

31. Which Generation are you? The best band ever is: 1.Glen Miller 2.The Beatles 3.U2 4.The Black Eye Peas 31

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