1. Meaning is Response Delivery Management

2. Background Biochemistry PhD New Product Development Unilever and Mars Management Consultant 10 yrs Managing Partner Interknectives US LLC Errand boy for Jennifer Coast

3. Background In discussions with IC 2 Project raised as opportunity to learn more Helping team to prepare, perform, analyze and present audit

4. Report Objectives - Engaging - Compelling - Comprehensive - Relevant - Timely - Jewels in the Grass

5. Report Objectives Clarify - the customer need - your objectives - timing - sponsor - audience

6. Planning - managing expectations - agreeing delivery dates - making the plan - agreeing roles and responsibilities - priorities and focus - envision the deliverables

7. Structure Why How Who What - Purpose - Process - People - Product

8. The BBC News What I’m going to tell you Here it is What I told you Structure

9. Your report Executive Summary Findings Conclusions & Next Steps Structure

10. Key Themes: Purpose People Product Performance Process Resource Others? Structure

11. Sub Themes: Key issues/findings Hot topics/comments Potential Solutions/Interpretations Structure

12. Deliverables Key messages Next Steps Diplomacy/Politics Enabling change

13. Workshop Report back with your team’s findings (5 mins): objective structure deliverables learning For your project, review the objectives, structure and deliverables within your team (15 mins):