1. NAO President Regional Offices Zone Directors District Offices Branch/ Field Offices Branch/ Field Offices Branch/ Field Offices Branch/ Field Offices Zone Directors have three to five district managers reporting to them. District Managers have two to six branch/field offices reporting to them.

3. Headquarters LASan Jose PhoenixPortland Sales Customer Service Engineering Quality Control Production Management Personnel Sales Customer Service Engineering Quality Control Production Management Personnel

4. Headquarters LASan JosePhoenixPortland Sales Customer Service Engineering Quality Control Production Management Personnel Sales Customer Service Engineering Quality Control Production Management Personnel Sales Customer Service Engineering Quality Control Production Management Personnel Sales Customer Service Engineering Quality Control Production Management Personnel

5. How much trouble will it be to answer Bob Sloss’s question: “Which category of customer is most profitable to us?” when the data maintained in the different divisions is not organized or defined the same way. How important is this?

6. Key Issues in the Connor Case Value of information in the business process (impact in LA) Information for employee empowerment (impact in LA) Value of standardized information in decent org. Standard systems in a decentralized organization Differences between divisions Size and ease of informal communication Computer literacy/comfort levels Existing systems Different products/customers/processes SDLC versus prototyping versus existing system: Determining information requirements User buy-in Difficulty as complexity (# of Divisions) goes up Longer Term Strategic Issues Demands of larger companies (Motorola etc.) Flexibility to respond to those demands