2. FICCICECE Leadership - Best Practices CEO commitment - lead TQM by direct involvement and not delegation. Develop quality initiatives to suit the organization and do not rely on ready made packages. View TQM as a strategic tool. Emphasize long term investment in education, innovation and research.

3. FICCICECE Leadership - Best Practices Understand key business processes hands-on style. Take long-term and balanced stakeholder view of performance. Integrate TQM into business plans. Emphasize the need for corporate values -transparency, honesty, customer focus and continuous improvement.

4. FICCICECE Leadership - Best Practices Focus on deployment - reduce communication lines, use cross functional teams, team emphasis and not individual appraisal. Use transparent performance measures.