1. Ch.10 Conflict, Power, and Politics 報告學生：蘇世名 9832514 指導老師：任維廉 報告日期： 2009/12/10 2016/3/171 國立交通大學 運管系碩一 @ 蘇世名

2. AGENDA Intergroup Conflict in Organization Power and Organization Political Process in Organization Using Power, Politics, and Collaboration Thought 2016/3/172 國立交通大學 運管系碩一 @ 蘇世名

3. Intergroup Conflict in Organization Intergroup Conflict: Group Identification Observable Group Difference Frustration Sources of Conflict : Goal Incompatibility -- goals Differentiation -- values, attitudes, culture Task Interdependence -- resources, information Limited Resources -- budget 2016/3/173 國立交通大學 運管系碩一 @ 蘇世名

4. Rational v.s. Political Model Sources of Intergroup Conflict Rational Model Organization Variables Political Model Goal Incompatibility consistent across participants Goalsinconsistent, pluralistic within the organization Differentiationcentralized Power and Control decentralized, shifting coalitions and interest groups Task Interdependence orderly, logical, rational Decision Process disorderly, result of bargaining and interplay among interests Limited Resources norm of efficiency Rules and Norms free play of market forces, conflict is legitimate and expected extensive, systematic, accurate Information ambiguous, information used and withheld strategically 4

5. Power and Organization Power Ability to influence others to bring about desired outcomes Authority Flows down the vertical hierarchy Prescribed by the formal hierarchy Vested in the position held 2016/3/175 國立交通大學 運管系碩一 @ 蘇世名

6. Power and Organization Individual Power Legitimate Power Reward Power Coercive Power Expert Power Referent Power Organization Power Structure Position 2016/3/176 國立交通大學 運管系碩一 @ 蘇世名

7. Power and Organization Vertical Sources of Power Formal Position Resources Control of Decision Premises and Information Network Centrality People 2016/3/177 國立交通大學 運管系碩一 @ 蘇世名

8. Power and Organization Strategic Contingencies 2016/3/178 國立交通大學 運管系碩一 @ 蘇世名

9. Political Processes in Organizations Politics Use power and resources to influence decision and obtain benefit Domains of Political Activity : 1.Structural Change 2.Management Succession 3.Resource Allocation 2016/3/17 9 國立交通大學 運管系碩一 @ 蘇世名

10. Using Power, Politics, and Collaboration Power and Political Tactics in Organizations Tactics for Increasing the Power Base Political Tactics for Using Power Tactics for Enhancing Collaboration 1. Enter areas of high uncertainty 1. Build coalitions1. Create integration devices 2. Create dependencies2. Expand networks2. Use confrontation and negotiation 3. Provide resources3. Control decision premises 3. Schedule inter-group consultation 4. Satisfy strategic contingencies 4. Enhance legitimacy and expertise 4. Practice member rotation 5.Make a direct appeal5. Create superordinate goals 2016/3/1710 國立交通大學 運管系碩一 @ 蘇世名

11. Using Power, Politics, and Collaboration Negotiating Strategies Win-Win Strategy 1. Define the conflict as a mutual problem 2. Pursue joint outcomes 3. Find creative agreements that satisfy both groups 4. Use open, honest, and accurate communication 5. Avoid threats 6. Communicate flexibility Win-Lose Strategy 1. Define the conflict as a win-lose situation 2. Pursue self outcomes 3. Force other group into submission 4. Use deceitful, inaccurate communication 5. Use threats 6. Communicate rigidity 2016/3/1711 國立交通大學 運管系碩一 @ 蘇世名

12. Thought Power tends to corrupt and absolute power corrupts absolutely ~~ Lord John Acton 政就是眾人之事，治就是管理，管理眾人之事， 就是政治 ~~ 孫中 山 幽默與同理心化解衝突 2016/3/1712 國立交通大學 運管系碩一 @ 蘇世名

13. THANKS FOR LISTENING~~ 2016/3/17 國立交通大學 運管系碩一 @ 蘇世名 13

14. Marketing – Manufacturing Areas of Potential Goal Conflict 2016/3/17 國立交通大學 運管系碩一 @ 蘇世名 14 MARKETING VS. MANUFACTURING Operative goal is Operative goal is Goal Conflict customer satisfaction production efficiency Conflict Area Typical Comment Typical Comment Breadth of product line: “Our customers “The product line is too demand variety.” broad, all we get are short, uneconomical runs.” New product introduction: “New products are our “Unnecessary design changes lifeblood.” are prohibitively expensive.” Production scheduling: “We need faster response. “We need realistic customer Lead times are too long.” commitments that don’t change like the wind direction Physical distribution: “Why don’t we ever have “We can’t afford to keep huge the right merchandise inventories.” in inventory?” Quality: “Why can’t we have “Why must we always offer reasonable quality options that are too at low cost?” expensive and offer little customer utility?”