1. Presented by: Audrey, Shannon, Debbie and Sharon

2. A two way street where the Director, Teacher and Family have open, honest, respectful, verbal and written information about their child, their educational program, developmental progress and school events.

3. Nurturing Environment Safety – check I.D.s, someone at desk, door code On going staff training Low staff turnover Flexible schedule Communication Feedback Balance between Fun and Learning

4. Pre-Enrollment Policies: Return Call Policy Person in Charge in Director Absence Dialogue with caller and when the call will be returned Information needed to relay to the Director Schedule Awareness After Visit Policy Hand Written note to parent within one day of visit Follow-up phone call within one week of visit Enter all notes in the CRM

5. Post –Enrollment Policies: New Family Orientation Classroom and Age Group Transition Quarterly Family Meetings and Trainings Welcome to school… now what?

6. Welcome to the Family Child’s Files and Forms Tuition Information School Procedures School Closing Procedures Health and Safety Management Team Parent Involvement

7. Communication – what does it mean to you? Email Phone Phone Tree Daily Sheet Pictures sent via email Communication log book Other Transition Letter Tuition Information Parent Handbook Staff Introduction

8. Parent Selects Preferred form(s) of Communication Director updates the tracking form Communication procedures followed

9. Provide Quarterly Family Meetings & Trainings Suggested Topics Potty Training Biting Discipline Baby Signs Curriculum Components CPR and First Aide Conducted by Local Specialist, Director, Regional Director

10. Why Conduct the Meetings & Trainings Allows parents to meet socially Connections made with school and others Tentative Topics for Roll Out First Quarter – Potty Training Partnership Second Quarter – Age appropriate developmental milestones Third Quarter – Positive discipline for preschoolers Fourth Quarter – CPR for parents Best Practices Offering free child care Providing Refreshments

11. Pictures Sent to Parents Purchase Digital Camera Discuss Safe Storage Place Each Director will be required to take a minimum amount of pictures a week and send to parents via email. What parent wouldn’t love getting this photo at the office?

12. Making a Connection – Regional Phone Calls Call all new enrollments within one month of enrolling Call at least one existing family at each school per month Why make the calls? Personal Connection with families Find out how things are going Head off issues before they start Retain Enrollment

13. Changes in management at a school can often lead to uneasiness for staff and families. In order to keep our staff and families well informed on any change in the leadership the following protocol will be followed: Letter(s) goes out to staff and families from RD informing them of the departure of present Director Letter of introduction concerning new Director goes out to the staff and families Staff Meeting is held to introduce the new Director to the teachers Meet and Greet new Director is held for the parents at the school-this can be either on a weekday, weeknight or Saturday

14. What words or feelings come to mind when someone says “Parent Communication” Apprehension Angst Concern Cold Sweat Dread Jitters Misgiving Suspense Uncertainty Worried Quiet Shy Uncertain Assurance Calmness Composure Ease Nonchalance Peace Positive Secure Self-Assured Certain Absolute Powerful Confident What would cause the difference in the way we feel/think?

15. “Don’t knock the weather; nine-tenths of the people couldn’t start a conversation if it didn’t change once in a while.” Kin Hubbard _______________________________________________________________________________ Good conversation skills are not mastered overnight Practice and Commitment to developing skills Listening is an essential part of communication

16. Four Main Avenues of Communication Management with Parents Management with Staff Staff with Parents Staff with other staff

17. Director and Assistant Director will be available every day in the lobby for drop off and pick up times. Coordination of Management Schedules Time Management Best Practices in Place Communication Tactics and Understanding the reasons why we communicate

18. Practical Tips to increase Customer Satisfaction, Loyalty, and Retention Eliminate the Negatives Can’t, won’t, don’t, not, no, and sorry Can, will, do, yes, you bet, and absolutely Listen to Yourself Little Things Count

19. Good, open, direct, honest, daily communication with each and every staff member by both the Director and Assistant Director helps to build the relationship between the management and staff Daily Routines for Open Communication Beyond the Daily Routine for Open Communication Getting to Know Your Staff The Question

20. Staff play a vital role in the bond that child and parents feel with your school. Training Staff to Effectively Communicate Daily, Weekly, Monthly Written Communication Keeping your Staff Happy

21. How your staff communicate with each other can be the difference between a successful school and well...one we have to send in “The Cleaner” to take care of the issues! Staff Transition Communication Staff General Communication Staff Training on Communication

22. Where do we go from here? Regional Director Passion, Commitment & Follow-thru Make a Plan for implementation Follow priority checklist Director and Assistant Director Meeting & Training

23. Obstacles Director Buy-In Lack of Procedures Lack of Follow up to ensure in place-accountability Money for new technology Questions? We Have the Answers!