1. Integrated Marketing Communications Strategy

2. Marketing communications mix (promotion mix) - the specific mix of advertising, personal selling, sales promotion, public relations, and direct- marketing tools a company uses to pursue its advertising and marketing objectives.

3. Advertising - any paid form of non-personal presentation and promotion of ideas, goods, or services by an identified sponsor.

4. Personal selling - personal presentation by the firm’s sales force for the purpose of making sales and building customer relationships.

5. Sales promotion - short-term incentives to encourage the purchase or sale of a product or service

6. Public relations - building good relations with the company’s various publics by obtaining favorable publicity, building up a good corporate image, and handling or heading off unfavorable rumors, stories, and events.

7. Direct marketing - direct connections with carefully targeted individual consumers to both obtain an immediate response and cultivate lasting customer relationships -the use of telephone, mail, fax, e-mail, the internet, and other tools to communicate directly with specific consumers.

8. Elements in the communication process. 1. Sender 2. Encoding - the process of putting thought into symbolic form 3. Message - the set of symbols that the sender transmits

9. 4. Media - the communication channels through which the message moves form sender to receiver 5. Decoding - the process by which the receiver assigns meaning to the symbol encoded by the sender. 6. Receiver

10. 7. Response - the reaction of the receiver after being exposed to the message 8. Feedback - the part of the receiver’s response communicated back to the sender 9. Noise -the unplanned static or distortion during the communication process

11. Steps in developing effective communication 1. Identifying the target audience 2. Determining the communication objectives (what response is sought)

12. Buyer readiness stages - the stages the consumers normally pass through on their way to purchase, including awareness, knowledge, liking, preference, conviction, and purchase

13. 3. Designing a message aida model- the message should get attention, interest, desire, and action

14. A.message content (what to say) 3 types of themes or appeals a. rational appeals - relate to the audience’s self interest(benefits)

15. b. emotional appeals - stir up either negative or positive emotions that can motivate purchase.

16. c. moral appeals - directed to the audience’s sense of what is right and proper.

17. B.message structure a. draw a conclusion b. present a one sided argument or two sided argument(strength and weakness) c. present the strongest argument first or last

18. C.message format headline, copy, illustration, and color

19. 4. Choosing media channels of communication a. personal communication channels - two or more people communicate directly with one another, whether face to face, by telephone, by mail, or via internet

20. word of mouth influence - personal communication about a product between target buyers and neighbors, friends, family members, and associates.

21. b. nonpersonal communication channels - media that carry messages without personal contact or feedback, including major media, atmospheres, and events.

22. 5. Selecting the message source pertains to the person who will deliver the message(communicator)

23. 6. Collecting feedback

24. Promotion mix strategies a. push strategy - calls for using the sales force and trade promotion to push the product through channels

25. b. pull strategy -calls for spending a lot on advertising and consumer promotion to build up consumer demand, which pulls the product through the channels

26. promotion budget a. affordable method - setting the promotion budget at the level management thinks the company can afford

27. b. percentage of sales method - setting the budget at a certain percentage of current or forecasted sales.

28. c. competitive parity method - setting the budget to match competitors’ outlays

29. d. objective and task method - developing the budget by 1. Defining specific objectives, 2. Determining the task that must be performed, 3. Estimating the costs of performing these tasks. And the sum of these costs is the promotion budget.