1. © Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Telephony-Based Speech Technology Software Markets New Standards Spur Product Development, Increase Sales “The increased role of the government is expected to positively impact the speech market over the forecast period.” CPE/CTI Analyst Team Frost & Sullivan

2. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analytical insights into current topics and emerging applications in the speech technology software markets Market-sizing and competitive analysis Market forecasts and opportunity analyses Quarterly assessments End-user analysis Key Features

3. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Coverage: North America Proven methodology using extensive primary and secondary data as well as research Focused information and strategies that cover business and technology issues Credible data and analyses that highlight industry dynamics Precise strategies to help you create winning business plans What We Offer

4. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Current Market Participants Find out how you compare with the competition Assess current and future drivers as well as restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate timescales for strategy implementation Position yourself to capitalize on the unmet needs of the market Investment Community Analyze long-term strategies of companies Determine participants that will outperform the competition Assess attractiveness of investing in the market Who Will Benefit?

5. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Artisoft, Inc. AT&T Corp. Babel Technologies SA BeVocal, Inc. Comverse, Inc. Dialogic Corp. Edify Corp. Fonix Corp. General Magic, Inc. Glenayre Electronics, Inc. HeyAnita, Inc. IBM Corp. Keyware Technologies, Inc. Lernout & Hauspie USA LocusDialog Loquendo, Inc. Lucent Technologies, Inc. Motorola, Inc. Nortel Networks Ltd. Nuance Communications Parity Software/Dialogic Corp. Persay, Inc. Phillips Speech Processing Phonetic Systems, Inc. PTEK Holdings, Inc. Registry Magic, Inc. SpeechWorks International, Inc SecuriVox Ltd. Sensory, Inc. Sonexis, Inc. Syntellect, Inc. TellMe Networks, Inc. Texas Instruments, Inc. T-Netix, Inc. Unisys Corp. Veritel Corp. VeriVoice, Inc. Vocalis Ltd. Vocent, Inc. VoiceGenie Technologies, Inc. Key Market Participants

6. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Call toll free 877 G O F ROST (877.463.7876) Fax toll free 888.690.3329 E-mail myfrost@frost.com Visit www.frost.com For More Information