1. 1 Vehicle Service Information: “Fixed right the first time!”

2. 2 Vehicle Service Information: “The Plan for today” Classroom activity: Background information Lab: Student activities Wrap-up: “What have we learned”

3. 3 Vehicle Identification Number Top of dashboard cover Drivers’ side ‘B’-post Floor in front of drivers seat Engine compartment bulkhead

4. 4 Engine and emissions information Vehicle Emissions Control Information Label Located under the hood.

5. 5 Engine number

6. 6 Vehicle Owner’s Manual Info for new owner’s ‘first-drive’ Helpful to confirm systems normal operation

7. 7 Manufacturer Service Manuals Specific to a vehicle Designed to be used by dealership technicians

8. 8 ‘Generic’ Service Manuals General service and repair information Intended for the ‘do-it-yourselfer’

9. 9 Professional trade magazines Intended for the automotive repair professional Contains unbiased information

10. 10 Electronic Service Manuals DVD or CD-ROM electronic format Allows for storing large amounts of information

11. 11 Web-based Service Manuals Subscription allows downloading of service information- pdf format

12. 12 Technical Service Bulletins Field repair information not in Service Manuals Also contains campaign and recall information

13. 13 Hot-Line services Provides information and help for unique service and repair needs These groups have vast data bases of information available.

14. 14 Wrap-up: What have we learned? Vehicle information Vehicle Identification Number (VIN) Vehicle Emissions Control Information label (VECI label) Engine numbers

15. 15 Wrap-up: What have we learned? Vehicle service information sources Owner’s Manual Professional trade magazines Service Manuals Technical Service Bulletins (TSB’s) Hot-Line services

16. 16 Wrap-up: What have we learned? Good service information helps support “fixed right first time!”

17. 17 ASE certification 8 component group areas Vehicle service information applies to all 8 areas Certification provides credibility for today’s professional technicians