1. Group 2 Organizational models for IT support services of MoF/Treasury: Challenges and Solutions Belarus, Georgia, Kazakhstan, Moldova, Russia, Tajikistan Tbilisi, October 6, 2015 1

2. Organizational models for IT support services of MoF/Treasury, represented in the group  State owned enterprise under the MoF – Belarus, Georgia, Moldova, Tajikistan  Hybrid form comprising contracting part of IT support services for third-party commercial organizations – Kazakhstan, Russia 2

3. Technical challenges faced by IT support services and possible solutions: 1. Significant resource needs for supporting of the decentralized systems (the personnel, infrastructure, finance, since) – Transition to the centralized system. 2. Complexity and duration of process of the integration of decentralized in the centralized system – Efficient coordination / regulation of the plan action. 3. Communication channels (quality of data transmission) – Reservation of channels. 4. Service of server rooms – Placement of the equipment in modern server rooms, application of cloudy technologies. 5. Productivity of system (support of simultaneous connections) – Audit of IT, increasing of capacities. 6. Insufficient level of security of an automated workplace of users to introduction/operation of systems – Timely granting technical requirements. 3

4. Non-technical challenges faced by IT support services and possible solutions 1.Turnover of staff – Increase of moral and material motivation. 2.Insufficient level of training of users for introduction / operation of systems - Organization of continuous process of professional development, using modern tools. 3.Complexity in communication between the customer and the performer – Introduction of methodology of project management in IT. 4.Continuous process of change of regulatory base (short terms of completion of system) - Attraction of IT experts in the process of regulatory acts changes. 4