1. Unit 8 Food and Beverage Service(Ⅱ) Period 3 Vocational Education Hotel English

2. Listening 2 Dialogue 2 Role Play 2 Content Words and Expressions

3. Revision. 1 Check the useful expressions in Dialogue 2. 2 Recite Dialogue 2.

4. Lead-in  Discussion:  1 What would guests do when they are not satisfied with their food?  2 What would you do if guests complain about the food?

5. Listening 3  Listen and fill in the blanks  1.The orange juice is too.  2. The coffee is not enough.  3. The eggs are too.  4. The salad is very.  5. The shrimp is not very.

6.  Listen and fill in the blanks  1.The orange juice is too sweet.  2. The coffee is not strong enough.  3. The eggs are too overcooked.  4. The salad is very salty.  5. The shrimp is not very fresh. Listening Material

7. Dialogue3 Learn Dialogue 3, then answer the questions:  What’s wrong with the food?  The soup is cold,the coffee is weak, the hamburger is over cooked, the French fries are very salty and the tuna fish is not very fresh.  How does the waiter respond to the complains?  I’m sorry, sir./ I’m terribly sorry, sir.

8. Focus on  Translate the following sentences.  Could you bring me some hot soup, please?  请给我拿热汤来，好吗？  I’ll get you some right away.  我马上给您拿来。  The hamburger is overcooked. 汉堡烹制过度了。  The French fries are very salty.  薯条太咸了。  The tuna fish is not very fresh.  金枪鱼不新鲜。  I’m terribly sorry, sir. Let me...  非常对不起，先生。让我......

9. Language Points  Could you bring me some..., please? 你能给 我拿些...来吗？ ...is/ are overcooked.......烹制过度了。 ...is /are very salty.......太咸了。 ...is /are not very fresh.......不新鲜。 .....is weak/ not strong enough.......太淡了/浓 了。  not…any more… 不再……  I’m not hungry any more.

10. Words and Expressions complain [kəm'ple ɪ n] v. 抱怨；投诉 French [frent ʃ ] adj. 法国的 overcook [ə ʊ və'k ʊ k] v. 过度烹调 salty ['s ɔ :lt ɪ ] adj. 咸的 strong [str ɒ ŋ] adj. 浓的；强壮的 sweet [swi:t] adj. 甜的 tuna ['tju:nə] n. 金枪鱼 terribly ['terəbli] adv. 很，非常 weak [wi:k] adj. 淡的，稀释的；弱的

11.  W= Waiter, G=guest  G: This soup is cold. Could you bring me some hot soup, please?  W: I’ll get you some right away.  G: And could you bring me another cup of coffee? This is weak.  W: Sure. Dialogue 3 Complaining about the food

12. （to be continued)  G: The hamburger is over cooked, and the French fries are very salty.  W: I’m sorry, sir. I’ll…  G: The tuna fish is not very fresh.  W: I’m terribly sorry, sir. Let me …  G: The potato salad is not bad, but I’m not hungry any more…

13. Role Play 3  A: The soup/ water is cold. Could you bring me some hot soup/ water, please?  B: I’m sorry. I’ll get you some right away.  A: And could you bring me another cup of coffee? This is weak/ not strong enough.  B: Sure.

14.  Read and copy the new words.  Recite Dialogue 3.  Translate the useful expressions. Summary & Homework

15. Thank you for your cooperation!