3. Survey Overview: - Promotion: Metro rider alerts, instant updates and through the CAC - Conducted online from Dec. 3 – 31, 2013 - 17 multiple choice questions with comment sections - 605 responses were received 26% answered section on Metro Bus; 33% - Metro Rail; 42% - Both - Response scale: ExcellentGoodNeeds ImprovementPoor SatisfactoryUnsatisfactory

4. Respondents who are satisfied with the cleanliness of the exterior of Metro Buses is 60%. 343 customers responded to this inquiry.

5. Conditions observed regularly on Metro Bus: 343 customers responded to this inquiry.

6. Respondents who are satis- fied with the cleanliness of Metro Bus Shelters is 43%. 7% of respondents do not use shelters during their trips. 343 customers responded to this inquiry.

7. Conditions observed regularly at Metro Bus Shelters: 343 customers responded to this inquiry.

8. Respondents who are satisfied with the cleanliness of the exterior of rail cars is 66%. 348 customers responded to this inquiry.

9. Conditions observed regularly while using Metro Rail: 348 customers responded to this inquiry.

10. Respondents rated the cleanliness of various components at Metro Transit Centers as follows: 343 customers responded to this inquiry.

11. Conditions observed regularly at Metro Transit Centers: 343 customers responded to this inquiry.

12. 1 (very poor) – 3% 2 – 4% 3 – 10% 4 – 15% 5 – 18% 6 – 16% 7 – 17% 8 – 13% 9 – 3% 10 (outstanding) – 1% Respondents rated the cleanliness of Metro vehicles and facilities as follows: Respondents indicated the general level of cleanliness of Metro vehicles and facilities as follows: 502 customers responded to these inquiries.

13. 66 relative comments received. - Favorable More focus appears to be placed on maintaining the level of cleanliness throughout the Metro system than in the past. - Unfavorable Primary concerns are related to soiled seats, gritty floors and odor within the Metro system. 272 customers responded to this inquiry.