1. Report by M.E.C.Banbery@ukc.ac.uk WWW Management Issues Parallel Session as part of UKOLN/Netskills Institutional Web Management, University of Newcastle 1998 UKOLNNetskills

2. Report by M.E.C.Banbery@ukc.ac.uk The working parties Information Flow Acceptable Use Policies Supporting the Information Providers Promoting the Service

3. Report by M.E.C.Banbery@ukc.ac.uk Information Flow issues All publications / data are associated with people and processes Who has the “big picture”? Participants and processes cross traditional administrative boundaries within UK HE. There is no 1:1 correlation between audience, product and providers.

4. Report by M.E.C.Banbery@ukc.ac.uk Information Flow - Issues (2) If you structure your site according to internal administrative structure - what do you do when it changes? Is it a good model anyway even if it doesn't change? Is anyone interested in your internal structure?

5. Report by M.E.C.Banbery@ukc.ac.uk Information Flow - hot tips Audit data and publications Analyse the results Use a document management system Use metadata Prioritise key data at each level Conceptual upper levels to Web Site with customisable tours

6. Report by M.E.C.Banbery@ukc.ac.uk Information Flow - hot tips (2) Get management involved (:-) not that you’ve heard that before!! Raise awareness of people and process Document and publish (where possible) the major players and processes.

7. Report by M.E.C.Banbery@ukc.ac.uk AUP Issues Liability - key issue Control of servers (unofficial) The Acceptable Use Policy

8. Report by M.E.C.Banbery@ukc.ac.uk AUP - Hot Tips Show that you are aware and active by having rules/guidelines and publicise these If you become aware of a problem, take action to address it Trademark logos Involve students’ union

9. Report by M.E.C.Banbery@ukc.ac.uk Supporting the I.P.s - issues Web authoring Resources Lack of management involvement

10. Report by M.E.C.Banbery@ukc.ac.uk Supporting the I.P.s - Hot Tips GET A GOOD TOOL with web management facilities - e.g. MS FrontPage98 Anticipate demand Encourage pilot projects - work with the pioneers.

11. Report by M.E.C.Banbery@ukc.ac.uk Promoting the Service - Issues Backing of senior management Fear of new technology Change of culture

12. Report by M.E.C.Banbery@ukc.ac.uk Promoting the Service - Hot Tips Get sales pitch right at each level. Decide on level of skills required and promote accordingly Must have management backing Emphasise rewards Publicise success stories

13. Report by M.E.C.Banbery@ukc.ac.uk Summary of On-going Work Standardised metadata for UK HE Legal advice sought by JISCJISC Model AUP from JISC or UCISAUCISA Chest deals for training and evaluation TQA and e-publishing recognition More webmaster training Measures of effectiveness and market More web tools research and online training.