1. Services for European citizens in the City of Tampere Brussels 19 September 2002 jari.seppala@tt.tampere.fi

2. Internet users in Tampere 11/2001 Total 11/2000: 65 %

3. Foreigners

4. Infocity (The City of Tampere) Mission To develop the city of Tampere into a model Information Society by offering its citizens practical online services and by improving their network skills Key projects Electronic identication for official business Online democracy eLearning, eHealth Access points Computer and Internet skills best practice eGovernment projects eTampere strengthen the expertise base of research and education generate new businesses connected to the information society develope the digital services of the local government

5. On the citizens’ terms - traditional services available - technical level not beyond citizens’ skills - access possibilities and training

6. Communities -Suburbs -Minorities -Immigrants

7. www.tampere.fi Municipal services for townspeople, companies and visitors 24h More than 2 000 000 hits in a mounth 30 % of the visitors surf to carry out their affairs

8. Bus timetables Services:

9. Library services Services:

10. Applying for rental housing Services:

11. Joining electricity, water and waste collection Counting and monitoring consumption Services:

12. Participation Agendas, initiatives and follow-up Feedback Discussion Questions and answers Questionnaires Interactive ”games”

13. Languages

14. Key questions: Information => integration Tailor-made services / services for all Equality / digital gap => training and access Authentication / official services => digital signature Citizens’ participation / parlamentary democracy Interactive services => back office development Co-operation: public and private services / user orientation Cross-border co-operation => languages, legislation? Mobile possibilities => customers’ needs first

15. More information: www.tampere.fi www.etampere.fi www.etampere.fi/infocity/programme/