1. 12 Golden Rules to Leadership Be a good listener Be a good listener –If you both start to talk let them speak first –Don’t give them the impression that you are tuning them out Criticize constructively Criticize constructively –Make sure you know what is actually happening Criticize in private (if possible) Criticize in private (if possible) –Especially if you are dealing with one individual

2. Praise in public Praise in public –Doesn’t hurt to say “good job” so others can hear Give credit where credit is due Give credit where credit is due Always tell people why you want them to do something Always tell people why you want them to do something Never forget that you as the leaader set the style for your people Never forget that you as the leaader set the style for your people –If you are careless they will be too –If you are late they will be too Be consistent Be consistent –Don’t be a moody leader

3. If you make a mistake admit it If you make a mistake admit it Be careful what you say and how you say it Be careful what you say and how you say it Don’t be upset with moderate griping (complaining) Don’t be upset with moderate griping (complaining) Keep your people informed on matters affecting them Keep your people informed on matters affecting them