1. Pharmacy Week 2011 Towards Quality Care Together Lorraine Osman Vice-President: South African Pharmacy Council Head of Public Affairs: Pharmaceutical Society of South Africa 9 September 2011

2. Partners National Department of Health South African Pharmacy Council Pharmaceutical Society of South Africa USAID SPS (Strengthening Pharmaceutical Systems)

3. Why the theme? NDoH strategic priorities Recent focus on quality – National core standards for healthcare facilities – OHSC – Patient’s Rights Charter Teamwork – rights + responsibilities

4. The pharmacist’s responsibility As pharmacists we have a responsibility to: Provide good quality medicine Make sure medicines are available Provide information about health and medicine Protect your privacy Help you to prevent harmful effects from your medicine Help you get the best results from your medicine

5. The patient’s responsibility As a patient you have a responsibility to: Talk about your medicine Ask questions about your medicine Know your medicine Use your medicine as directed Avoid wasting medicine Tell us about your experience

6. Quality pharmacy service means: Medicines that you need are available You get the medicine that is the best choice for you Care is taken to prevent your medicine from harming you You can talk about your medicines and ask questions Your privacy is protected You are able to give feedback on your experience

7. Posters and flyers English AfrikaansZulu Sepedi Tsonga Venda Sesotho Setswana Xhosa

8. So what happened? It depends on the individual pharmacist! SAPC and PSSA – media statements and interviews SAPC – newspaper advertisements City of Tshwane launch

9. Every week should be Pharmacy Week!