1. A Sense of Connection Managed Knowledge Networks and You

2. Overview How do you locate answers to your queries? What are Managed Knowledge Networks and why do we want them? How Managed Knowledge Networks can be supported : Technology Tools People Your role and the benefits of Managed Knowledge Networks

3. Colleagues in the office Many multidisciplinary teams Head and Neck Cancer Managed Clinical Network Stroke Managed Clinical Network Royal College of Speech and Language Therapists People and Networks Communication Methods Face to face discussion – formal and informal Email Phone Events, Conferences Videoconference Journal Clubs e-Library – inc databases, journals, books Local NHS library services Royal College Information Service Personal Collections Resources Sue, a Speech Therapist

4. On Sheet – write down all the people networks and teams you belong to or contribute to People Networks Communication Methods Methods of communication you use Sources of information that you use Resources YOU

5. What are Managed Knowledge Networks (MKNs) and why do we want them?

6. Why do we want MKNs?  We have a question we ask our colleagues first  The knowledge and experience held by NHS Scotland staff is a significant resource  The overall objective is to ensure that knowledge is managed effectively across boundaries of discipline, organisation and sector to support patient care and delivery of health services.

7. Resources~People~Communication Personal Knowledge Experience Dialogue/Interpretation Explicit Knowledge Literature: Books Journals Databases Guidelines Organising knowledge Culture and Innovation Communication

8. Communities: Commitment to Access, Share, Apply knowledge in specific area of common interest Managed Knowledge Networks: Include multiple communities Access, Share, Apply knowledge in a broad area of interest Communities are the building blocks of Managed Knowledge Networks

9. What is a community?  Can be formal or informal  short or long term Examples  Groups within MCNs  Groups within Community Health Partnerships  Professional groups  Multi-professional teams  Journal clubs

10. Speech Therapist Cancer MKN Cancer communities Stroke MKN Stroke communities Professional Network

11. How Managed Knowledge Networks can be Supported

12. Technology Tools for Managed Knowledge Networks E-Library and Portals Supporting MKN s for: Cancer Coronary Heart Disease Diabetes Healthcare Associated Infections Mental Health Stroke

13. Portals

14. The Role of the e-Library and Portals  Core resources to support the communities  Services to help the communities make use of the information and resources available  Tools to aid the sharing of knowledge and expertise

15. Technology Tools For Communities: Discussion forums Knowledge Exchanges Virtual Workspaces to Share: Documents Organisational knowledge: Minutes, reports etc Work in progress Good practice Online discussion and comment Set up simple Web pages

16. Knowledge Exchanges

17. eJournal Club Knowledge Exchange Sharing Knowledge Documents Discussion Weblinks

18. Managing a Knowledge Exchange Defined aims and objectives Adherence to policy for Exchanges Administrator Approves membership requests Allocates member rights Organises content Member access via e-Library password

19. Examples of existing Knowledge Exchanges  Professional groups dispersed across the country e.g. Oncology pharmacists  Multi-professional teams based at different sites e.g. Mental Health teams in A&A  e-Journal clubs in Glasgow  Sharing information following a learning day  Regional groups of librarians sharing agendas, notes and documents  Sharing favourite websites

20. Your role? Benefits of Communities and Managed Knowledge Networks

21. Your support for MKNs Suggest resources and services for Portals Spread the word about Portals and Knowledge Exchanges Keep up to date with MKN activities Suggest news and events

22. Cultivating MKN s Management Teams – suggested model Steering Group Editor Advisory and Editorial Panels Knowledge Networks Coordinator within NES Librarians

23. Benefits of the Managed Knowledge Networks  Community building  encourage communication and participation  Support cross boundary working  Resource Management  promote and develop portals  ensure quality

24. Summary Resources People Communication Tools Communities MKN s Cultivation: Technology Tools and People Benefits: Bridging the Knowing-Doing Gap

25. For more information Contact James Turner MKN Co-ordinator James.turner@nes.scot.nhs.uk