1. Customer Service Margie Hamann T. H. Pickens

2. What is customer service? Satisfying customer need.

3. Give an example of good customer service. Good Service

4. Give an example of poor customer service Poor Service

5. Customers External—The people who visit or telephone when they need to purchase a product or service Internal—The people or departments that are served by what we do. –Ie. Stock clerk –Copy center

6. Most customers are very resourceful when it comes to spending their hard-earned dollars.

7. Customer Service Simply means satisfying customer needs. It is people skills. It’s having to interact with customers in a positive manner.

8. What is customer service? 1. Answering questions How later are you open this evening? When can I expect to receive my order? Is this blouse machine washable?

9. What is customer service? 2. Solve ProblemsIssue a refund or exchange for defective merchandise. Recommend a product to kill crabgrass. Expand seating in banquet room to accommodate extra guests.

10. What is customer service? 3. Handle special requests. Bill insurance company for the patient. Hold merchandise for a customer. Provide next-day air shipment of an important product.

11. What is customer service? 4. Extend pleasantriesHave a nice day! Thank you for shopping with us! Good afternoon!

12. Who does the customer remember? The employee who “goes the extra mile”